POSITION PURPOSE
Support Services Consultant
provides support and assistance to all technology users on campus. The
consultant also supervises student workers in all general access computer
facilities. This position collaborates with other IT members to
provide an information
technology environment that is consistent with the goals of Whitman College
and meets the needs of faculty, staff, and students.
PRINCIPAL POSITION RESPONSIBILITES/DUTIES
|
Estimate
% of Time
|
Critical
Level
(1-5)
|
- Perform service calls. This includes delivering and installing
microcomputers and other peripherals, supporting the use of classroom
technology, troubleshooting desktop computing problems, and teaching
faculty and staff to use computer hardware and software.
|
35%
|
5
|
- Serve as an initial point of contact for faculty and staff
having problems with technology equipment and software. This
includes working at the Help Desk and generally being available for
consultation.
|
15%
|
5
|
- Hire, train, supervise student workers in all general
computing facilities on campus (approx. 30 students, equivalent to 4.5
FTE); oversee day-to-day operation of general access computer labs.
|
30%
|
5
|
- Participate in user training. This includes being a member of
the teaching staff for the faculty summer workshops and
writing/maintaining
user documentation.
|
10%
|
4
|
- Perform other essential duties and implementation of
projects as assigned.
|
10%
|
3
|
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Individuals must posses these
knowledge, skills, and abilities or be able to explain and demonstrate that
the individual can perform the essential functions of the job, with or
without reasonable accommodation, using some other combination of skills and
abilities and to possess the necessary physical requirements with or without
the aid of mechanical devices, to safely perform the essential functions of
the job.
- Demonstrated knowledge and experience in:
- operation of microcomputer equipment and other peripheral devices.
- the installation of microcomputer applications in a
networked environment.
- the use of common application software, such as word
processor and e-mail.
- the use of the Internet.
- consulting users on various software, hardware, and
network problems.
- Strong service orientation.
- Strong team orientation.
- Strong interpersonal and communication skills and
ability to establish and maintain cooperative and harmonious working
relationships with a variety of campus constituencies.
- A proven ability to make technical issues understandable
and an ability to match technical opportunities to college goals.
- Willingness to work on evenings and weekends.
- An ability to perform manual labor, including heavy lifting (30
lbs)
regularly.
- Preferred skills include experience in user services in
higher education, experience supervising student employees, and
experience beyond the minimum requirement.
MINIMUM REQUIREMENTS
- A bachelor's degree in relevant field.
- A minimum two years experience in microcomputer user
support in a networked computing environment.
- Satisfactory clearance of background check required.
|