POSITION PURPOSE
IT Support Services Consultant
provides support and assistance to all technology users on campus. This
consultant also provides primary back-up to the Manager of Instructional Multimedia
Services.
This position collaborates with other members of WCTS to
provide an information technology environment that is consistent with the
goals of Whitman College and meets the needs of faculty, staff, and
students.
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PRINCIPAL POSITION RESPONSIBILITES/DUTIES
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Estimate
% of Time
|
Critical
Level
(1-5)
|
- Perform service calls. This includes delivering and
installing microcomputers and other peripherals, supporting the
use of classroom technology, troubleshooting desktop computing
problems, and teaching faculty and staff to use computer hardware and
software.
|
35%
|
5
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- Serve as an initial point of contact for faculty and staff
needing assistance with technology equipment and software. This includes
working at
the Help Desk and generally being available for consultation and research.
|
20%
|
5
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- Assist Academic Technology Consultants with development and support of Geographic
Information System (GIS) resources.
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10%
|
5
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- Serve as primary back-up for the Manager of Instructional
Multimedia Services. Includes working with faculty and staff to
support the use of classroom equipment and technology.
|
15%
|
5
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- Participate in user training. This includes being a member of
the teaching staff for the faculty summer workshops and
writing/maintaining user documentation.
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10%
|
4
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- Perform other essential duties and implementation of
projects as assigned.
|
10%
|
3
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REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Individuals must posses these
knowledge, skills, and abilities or be able to explain and demonstrate that
the individual can perform the essential functions of the job, with or
without reasonable accommodation, using some other combination of skills and
abilities and to possess the necessary physical requirements with or without
the aid of mechanical devices, to safely perform the essential functions of
the job.
- Demonstrated knowledge and experience in:
- advanced operation of Macintosh and Windows computers and other peripheral devices.
- the installation of microcomputer applications in a
networked environment.
- the use of common application software, such as Microsoft Office applications,
email, web browsers.
- the use of the Internet.
- consulting with users on various software, hardware, and
network problems.
- Strong service orientation.
- Strong team orientation.
- Strong interpersonal and communication skills and
ability to establish and maintain cooperative and harmonious working
relationships with a variety of campus constituencies.
- A proven ability to make technical issues understandable
and an ability to match technical opportunities to college goals.
- Willingness to work on evenings and weekends.
- An ability to perform manual labor, including heavy lifting (30
lbs) regularly.
- Preferred skills include experience in user services in
higher education and experience beyond the minimum requirement.
MINIMUM REQUIREMENTS
- A bachelor's degree in relevant field.
- A minimum two years experience in microcomputer user
support in a networked computing environment.
- Satisfactory clearance of background check required.
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