WHITMAN COLLEGE JOB DESCRIPTION

DATE: February 1, 2009

JOB TITLE: Consultant, Support Services

FLSA DESIGNATION: Non-Exempt

OFFICE/DEPARTMENT: WCTS

 

SUPERVISOR: Assistant Director, Support Services

 

DEPARTMENT HEAD: Assistant Director, Support Services

 

BUDGET OFFICER: Chief Information Officer


POSITION PURPOSE

Support Services Consultant provides desktop computing support and assistance to all technology users on campus. This position collaborates with other IT members to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

PRINCIPAL POSITION RESPONSIBILITES/DUTIES

Estimate
% of Time

Critical
Level
(1-5)

  1. Perform service calls. This includes delivering and installing desktop and laptop computers and other peripherals, troubleshooting desktop computing problems, and supporting/teaching faculty and staff to use computer hardware and software.

50%

5

  1. Serve as an initial point of contact for faculty and staff needing assistance with technology equipment and software. This includes working at the Help Desk and generally being available for consultation and research.

30%

5

  1. Participate in user training. This will include being a member of the teaching staff for workshops and writing/maintaining user documentation.

10%

4

  1. Perform other essential duties and implementation of projects as assigned.

10%

3


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Individuals must posses the knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and possess the necessary physical requirements with or without the aid of mechanical devices, to safely perform the essential functions of the job.

  1. Demonstrated knowledge and experience in:
    1. advanced operation of Macintosh and Windows computers and other peripheral devices.
    2. the installation of microcomputer applications in a networked environment.
    3. the use of common application software, such as Microsoft Office applications, email, web browsers.
    4. the use of the Internet.
    5. consulting with users on various software, hardware, and network problems.
  2. Strong service orientation.
  3. Strong team orientation.
  4. Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.
  5. A proven ability to make technical issues understandable and an ability to match technical opportunities to college goals.
  6. Willingness to work on evenings and weekends.
  7. An ability to perform manual labor, including heavy lifting (30 lbs) regularly.
  8. Preferred skills include experience in user services in higher education and experience beyond the minimum requirement.

MINIMUM REQUIREMENTS

  1. A bachelor's degree in relevant field.
  2. A minimum two years experience in microcomputer user support in a networked computing environment.
  3. Satisfactory clearance of background check required.