POSITION PURPOSE
Support Services Consultant
provides desktop computing support and assistance to all technology users on campus.
This position collaborates with other IT members to
provide an information technology environment that is consistent with the
goals of Whitman College and meets the needs of faculty, staff, and
students.
PRINCIPAL POSITION RESPONSIBILITES/DUTIES
|
Estimate
% of Time
|
Critical
Level
(1-5)
|
- Perform service calls. This includes delivering and
installing desktop and laptop computers and other peripherals, troubleshooting desktop computing
problems, and supporting/teaching faculty and staff to use computer
hardware and
software.
|
50%
|
5
|
- Serve as an initial point of contact for faculty and staff
needing assistance with technology equipment and software. This includes
working at
the Help Desk and generally being available for consultation and research.
|
30%
|
5
|
- Participate in user training. This will include being a member of
the teaching staff for workshops and
writing/maintaining user documentation.
|
10%
|
4
|
- Perform other essential duties and implementation of
projects as assigned.
|
10%
|
3
|
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Individuals must posses the
knowledge, skills, and abilities or be able to explain and demonstrate that
they can perform the essential functions of the job, with or
without reasonable accommodation, using some other combination of skills and
abilities and possess the necessary physical requirements with or without
the aid of mechanical devices, to safely perform the essential functions of
the job.
- Demonstrated knowledge and experience in:
- advanced operation of Macintosh and Windows computers and other peripheral devices.
- the installation of microcomputer applications in a
networked environment.
- the use of common application software, such as Microsoft Office applications,
email, web browsers.
- the use of the Internet.
- consulting with users on various software, hardware, and
network problems.
- Strong service orientation.
- Strong team orientation.
- Strong interpersonal and communication skills and
ability to establish and maintain cooperative and harmonious working
relationships with a variety of campus constituencies.
- A proven ability to make technical issues understandable
and an ability to match technical opportunities to college goals.
- Willingness to work on evenings and weekends.
- An ability to perform manual labor, including heavy lifting (30
lbs) regularly.
- Preferred skills include experience in user services in
higher education and experience beyond the minimum requirement.
MINIMUM REQUIREMENTS
- A bachelor's degree in relevant field.
- A minimum two years experience in microcomputer user
support in a networked computing environment.
- Satisfactory clearance of background check required.
|