WHITMAN COLLEGE JOB DESCRIPTION

DATE: July 1, 2010 JOB TITLE: Developer, Application Support
FLSA DESIGNATION: Exempt OFFICE/DEPARTMENT: WCTS
  SUPERVISOR: Director and Deputy Director, Enterprise Technology
  DEPARTMENT HEAD: Director, Enterprise Technology
 BUDGET OFFICER: Chief Information Officer

POSITION PURPOSE

The Developer, Application Support is responsible for supporting faculty, staff and students with the use of desktop, networked, and enterprise application software. This includes providing training, troubleshooting, and customizing tools. This position collaborates with other members of Technology Services to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

PRINCIPAL POSITION RESPONISIBILITIES/DUTIES Estimate % of Time Critical Level (1-5)
  1. Create, maintain and support enterprise reporting models and services.
30 % 5
  1. Support and maintain enterprise application software (e.g. CLEo, Resource 25, DocLocator, SimpleHire).
30 % 5
  1. Plans, coordinates, designs, schedules, conducts and evaluates technology-related seminars and workshops for students, faculty and staff.
20 % 4
  1. Performs service calls for application related problems on campus.
10 % 4
  1. Maintains professional contacts with other colleges, associations, organizations and vendors concerning technology services and equipment.
5 % 3
  1. Perform other essential duties and implementation of projects as assigned.
5 % 3

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Individuals must posses these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices, to safely perform the essential functions of the job.

  1. Demonstrated knowledge and experience in:
    1. operation of computing equipment and other peripheral devices.
    2. the installation of applications in a networked environment.
    3. teaching and user training.
    4. the use of various enterprise application software.
    5. the use of the Internet
    6. Web page construction
    7. consulting users on various software, hardware and network problems.
  2. Strong service orientation.
  3. Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.
  4. A proven ability to make technical issues understandable and an ability to match technical opportunities to college goals.
  5. Preferred skills include experience in a supervisory role, experience in multimedia production in higher education environment, experience in user services in higher education and experience beyond the minimum requirement.

MINIMUM REQUIREMENTS

  1. A bachelor's degree in computer science, information technology or other relevant field.
  2. A minimum three year experience in computing user support in an educational environment.
  3. A minimum two years experience in teaching.
  4. Satisfactory clearance of background check required.