WHITMAN COLLEGE JOB DESCRIPTION
DATE: July 1, 2010 |
JOB TITLE: Developer, Application Support |
FLSA DESIGNATION: Exempt |
OFFICE/DEPARTMENT: WCTS |
|
SUPERVISOR: Director, Enterprise
Technology |
|
DEPARTMENT HEAD: Director, Enterprise Technology |
| BUDGET OFFICER: Chief Information Officer
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POSITION PURPOSE
The Developer, Application Support is responsible for supporting faculty, staff and students with the use of desktop, networked, and enterprise application software. This includes providing training, troubleshooting, and customizing tools. This position collaborates with other members of Technology Services to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.
PRINCIPAL POSITION RESPONISIBILITIES/DUTIES
|
Estimate % of Time |
Critical Level (1-5) |
- Create, maintain and support enterprise reporting models and services.
|
30 %
|
5
|
-
Support and maintain enterprise application software (e.g. CLEo, EMS, DocLocator, SimpleHire).
|
30 %
|
5
|
- Plans, coordinates, designs, schedules, conducts and evaluates technology-related seminars and workshops for students, faculty and staff.
|
10 %
|
4
|
- Develop application-based solutions to improve and support college processes.
|
10 %
|
4
|
- Performs service calls for application related problems on
campus.
|
10 %
|
4
|
- Maintains professional contacts with other colleges, associations, organizations and vendors concerning technology services and equipment.
|
5 %
|
3
|
- Perform other essential duties and implementation of projects
as
assigned.
|
5 %
|
3
|
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Individuals must posses these knowledge, skills, and abilities or be
able to explain and demonstrate that the individual can perform the
essential functions of the job, with or without reasonable accommodation,
using some other combination of skills and abilities and to possess the
necessary physical requirements with or without the aid of mechanical
devices, to safely perform the essential functions of the job.
- Demonstrated knowledge and experience in:
- operation and support of computing equipment and other peripheral
devices.
- the installation of applications in a networked
environment.
- teaching and user training.
- the use of various enterprise application software.
- the use and application of SQL query langauge.
- consulting with users on various software, hardware and network
problems.
- Strong service orientation.
- Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.
- A proven ability to make technical issues understandable and an ability to match technical opportunities to college goals.
- Preferred skills include experience in a supervisory role, experience
in multimedia production in higher education environment, experience in user services in higher education and experience beyond the minimum requirement.
MINIMUM REQUIREMENTS
- A bachelor's degree in computer science, information technology or other relevant field.
- A minimum three year experience in computing user support in an educational environment.
- A minimum two years experience in teaching.
- Satisfactory clearance of background check required.
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