WHITMAN COLLEGE JOB DESCRIPTION

DATE: Jan 1, 2003 JOB TITLE: Developer, Application Support
FLSA DESIGNATION: Exempt OFFICE/DEPARTMENT: WCTS
  SUPERVISOR: Director, Administrative Technology
  DEPARTMENT HEAD: Chief Technology Officer
 BUDGET OFFICER: Chief Technology Officer

POSITION PURPOSE

The Application Support Developer is responsible for supporting the faculty, staff and students with the use of desktop, networked, and administrative application software. This includes providing training, documentation, and necessary tools. This position collaborates with other members of Technology Services to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

PRINCIPAL POSITION RESPONISIBILITIES/DUTIES Estimate % of Time Critical Level (1-5)
  1. Plans, coordinates, designs, schedules, conducts and evaluates technology-related seminars and workshops for students, faculty and staff.
25 % 5
  1. Support and maintain networked application software (e.g. Resource 25, Oracle Calendar, CLEo).
20 % 5
  1. Actively participate in the preparation and dissemination of both paper-based and Web-based documentation and handouts regarding WCTS services.
15 % 5
  1. Assist Director, Administrative Technology in
    1. administering the operations and activities of the administrative computing system.
    2. developing and implementating administrative applications.
    3. researching and recommending software and equipment solutions for stated needs.
20 % 4
  1. Performs service calls for application related problems on campus.
10 % 4
  1. Maintains professional contacts with other colleges, associations, organizations and vendors concerning technology services and equipment.
5 % 3
  1. Perform other essential duties and implementation of projects as assigned.
5 % 3

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Individuals must posses these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices, to safely perform the essential functions of the job.

  1. Demonstrated knowledge and experience in:
    1. operation of microcomputer equipment and other peripheral devices.
    2. the installation of PC microcomputer applications in a networked environment.
    3. teaching and user training.
    4. the use of various application software.
    5. the use of the Internet
    6. Web page construction
    7. consulting users on various software, hardware and network problems.
  2. Strong service orientation.
  3. Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.
  4. A proven ability to make technical issues understandable and an ability to match technical opportunities to college goals.
  5. Preferred skills include experience in a supervisory role, experience in multimedia production in higher education environment, experience in user services in higher education and experience beyond the minimum requirement.

MINIMUM REQUIREMENTS

  1. A bachelor's degree in computer science, information technology or other relevant field.
  2. A minimum three year experience in microcomputer user support in an educational environment.
  3. A minimum two years experience in teaching.
  4. Satisfactory clearance of background check required.