WHITMAN COLLEGE JOB DESCRIPTION

DATE: February 1, 2009

JOB TITLE: Manager, Instructional Multimedia Services

FLSA DESIGNATION: Non-Exempt

OFFICE/DEPARTMENT: WCTS

 

SUPERVISOR: Assistant Director, Multimedia Development & Services

 

DEPARTMENT HEAD: Assistant Director, Multimedia Development & Services

 

BUDGET OFFICER: Chief Information Officer

 

POSITION PURPOSE

The Manager is responsible for the operation of Instructional Multimedia Services, which includes support and maintenance of multimedia technology in classrooms. The Manager also participates in the operation of the Help Desk, and performs service requests. This position collaborates with other IT members to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

PRINCIPAL POSITION RESPONSIBILITES/DUTIES Estimate
% of Time 		Critical
Level
(low 1- high 5)
  1. Manage Instructional Multimedia Services. This includes:
    • managing and maintaining the IMS inventory.
    • coordinating audio-visual and multimedia support for special events.
    • setting up and assisting with IP-based videoconferencing.
    • training and supervising student workers.

50%

 5
  1. Install, manage, and maintain classroom multimedia technology. This includes assisting and training faculty, staff and students with the use of these facililties.
30%
5
  1. Perform service calls as assigned.

5%

4
  1. Participate in the operation of WCTS Help Desk.
5%
4
  1. Maintain professional contacts with other colleges, associations, organizations and vendors concerning technology services and equipment.

5%

3

  1. Perform other essential duties and implementation of projects as assigned.

5%

3

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Individuals must posses these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices, to safely perform the essential functions of the job.

  1. Demonstrated knowledge and experience in:
    1. operation of microcomputer equipment and other peripheral devices.
    2. the installation of microcomputer applications in a networked environment.
    3. the use of common application software, such as word processing, spreadsheets, and e-mail.
    4. the use of the Internet.
    5. consulting with users on various software, hardware, and network problems.
    6. consulting with users on presentation technology, such as the use of PowerPoint or smart classrooms.
    7. the use of databases for inventory control and spreadsheet for reporting.
  1. Vision for and dedication to the role of multimedia technology within a small college.
  2. Strong service orientation.
  3. Strong team orientation.
  4. Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.
  5. A proven ability to make technical issues understandable and an ability to match technical opportunities to college goals.
  6. Willingness to work on evenings and weekends.
  7. An ability to perform manual labor, including heavy lifting (30 lbs) regularly.
  8. Preferred skills include experience instructional multimedia services; experience in supervision, including that of student workers; experience in user services in higher education; and experience beyond the minimum requirement.

 

MINIMUM REQUIREMENTS

  1. A bachelor's degree; two-year college degree plus two years experience in relevant field; or four years experience in relevant field.
  2. A minimum three years experience in microcomputer user support in a networked computing environment
  3. Satisfactory clearance of background check required.

APPLICATION PROCESS