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POSITION PURPOSE
The Telecommunication Manager is responsible for the operation and
maintenance of the campus telecommunication infrastructure, VoIP Telephone
System, voice mail, network infrastructure, cardswipe system, fiber optic
cabling, and wiring. As a member of Whitman College Technology Services
(WCTS), this position collaborates with other members of WCTS to provide an
information technology environment that is consistent with the goals of Whitman College and meets the needs of
faculty, staff, and students.
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PRINCIPAL POSITION RESPONSIBILITIES/DUTIES
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Estimate
% of Time
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Critical
Level (1-5)
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- Programs and
maintains campus telephones and voice mail system. This includes
coordinating and/or performing the installation, maintenance and
repairs of telephone and network related equipment and cabling. This
includes VoIP.
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40 %
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5
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- Assists the
Director, Technology Infrastructure in
- The setup and
maintenance of servers, routers, switches, modems, fiber & copper
connections, and other system & network hardware components.
- Researching and
recommending equipment solutions for stated needs.
- Identifying
organization needs, setting goals and objectives, developing budget
requests, and determining resource allocation requirements.
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20 %
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5
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- Installs,
programs and maintains cardswipe system for the campus. This includes
updating and applying patches to the server as needed.
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10 %
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4
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- Performs service
calls for problems relating to the network wiring/cabling,
telephone/voice mail, VoIP, and cardswipe system.
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15 %
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4
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- Maintains records of
repair, placement, and maintenance of equipment.
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2 %
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3
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- Orders spare parts
and equipment to facilitate the quick repair of supported systems.
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3 %
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3
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- Perform other
essential duties and implementation of projects as assigned.
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10 %
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3
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REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Individuals must be able to explain and/or demonstrate that they posses
the knowledge, skills, and abilities to perform the essential functions of
the job, with or without reasonable accommodation, using some other
combination of skills and abilities and to possess the necessary physical
requirements with or without the aid of mechanical devises, to safely perform
the essential functions of the job.
- An ability to operate
personal computers, and demonstrate proficiency in a networked
environment.
- An ability to learn
new technologies and assimilate new information quickly.
- Demonstrated knowledge
and experience in:
- trouble-shooting
techniques and ability to read and interpret related schematics and
service manuals.
- the
use of a variety of power and hand tools, cleaners and test equipment
related to the maintenance and repair of computer and network
equipment.
- Strong service
orientation.
- Strong interpersonal
and communication skills and ability to establish and maintain
cooperative and harmonious working relationship with a variety of campus
constituencies.
- Willingness to work on
evenings and weekends.
- An ability to match
technical opportunities to college goals.
- An ability to perform
manual labor, including heavy lifting (50 lbs) regularly.
- Preferred skills
include supervisory experience, experience with Cisco network devices
with an emphasis on VoIP, ability to maintain records and inventories in
a technical office and experience beyond the minimum requirement.
MINIMUM REQUIREMENTS
- A bachelor's degree or
two-year college degree plus four years experience in relevant field.
- A minimum four years
experience in maintenance, repair and installation of computer and
network cabling/wiring.
- Satisfactory clearance
of background check required.
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