DATE: January 2008JOB TITLE: Telecommunications Technician
 SUPERVISOR: Telecommunications Manager
 DEPARTMENT HEAD: Director, Technology Infrastructure
 BUDGET OFFICER: Chief Information Officer


The Telecommunication technician assists the Telecommunications Manager in the operation and maintenance of the campus telecommunication infrastructure, VoIP Telephone System, voice mail, network infrastructure, and cardswipe system. As a member of Whitman College Technology Services (WCTS), this position collaborates with other members of WCTS to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

% of Time
Level (1-5)
  1. Assists and serves as backup to the Telecommuncations Manager in
    • programming and maintaining the campus telephones and voice mail system. This includes coordinating and/or performing the installation, maintenance and repairs of telephone and network related equipment and cabling.
    • programming and maintaining the cardswipe system for the campus. This includes updating and applying patches to the server as needed.
    • the setup and maintenance of related servers, routers, switches, modems, fiber & copper connections, and other system & network hardware components.
    • the troubleshooting of problems with the networking of student computers in the residence halls.
75 % 5
  1. Performs service calls for problems relating to network wiring/cabling, telephone/voice mail, and the cardswipe system.
10 % 4
  1. Maintains records of repair, placement, and maintenance of equipment.
5 % 3
  1. Monitors the inventory of spare parts and equipment to facilitate the quick repair of supported systems.
5 % 3
  1. Perform other essential duties and implementation of projects as assigned.
5 % 3


Individuals must be able to explain and/or demonstrate that they posses the knowledge, skills, and abilities to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devises, to safely perform the essential functions of the job.

  1. An ability to operate personal computers, and demonstrate proficiency in a networked environment.
  2. An ability to learn new technologies and assimilate new information quickly.
  3. Demonstrated knowledge and experience in:
    • trouble-shooting techniques and ability to read and interpret related schematics and service manuals.
    • the use of a variety of power and hand tools, cleaners and test equipment related to the maintenance and repair of computer and network equipment.
  4. Strong service orientation.
  5. Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationship with a variety of campus constituencies.
  6. Willingness to work on evenings and weekends.
  7. An ability to perform manual labor, including heavy lifting (50 lbs) regularly.
  8. Preferred skills include experience with Cisco network devices with an emphasis on VoIP, the ability to maintain records and inventories in a technical office, and experience beyond the minimum requirement.


  1. Any combination of education and experience that provides the knowledge, skills, and abilibies to perform the position's responsibilities and duties.
  2. Satisfactory clearance of background check required.