Communication Management

Dates: June 18, 1999

Instructor: Amy Westlake

Repeats taught by Rich Hinz

Description:

The Communication Management module allows offices to organize a variety of communications into logical tracks of documents. Flexible code definitions and processes throughout the Student System enable the module to automatically generate appropriate letters and notices (hard copy and electronic) to a wide range of recipients or contacts and track the receipt of requested items. New correspondence tracks can be added and non-applicable tracks can be deleted as desired. Additional functionality also allows records to be updated automatically as documents are sent or received. This module provides an interface with multiple word processors for document design, merging, and printing controls.

Purpose:

This course provides key decision makers and administrators with the knowledge to begin the implementation of the Communications Management module. Course objectives are achieved through lecture, discussions, hands-on exercises, and case studies. Specifically, the class provides:

• The information required for module setup
• A high level overview of required and optional data and word processing interfaces
• An overview of this module's relationship to other Colleague modules
• A file structure overview of the module

Audience:

• Computer center and project management staff responsible for managing and implementing the Colleague product
• Any office personnel responsible for deciding how to use and provide correspondence services throughout the Student System

Prerequisites:

• Completion of the Envision Terms and Concepts computer-based tutorial (if you use the character-based interface) or familiarity with the Guide to Colleague Interfaces (if you use one of the graphical user interfaces)
• Completion of the Student System computer-based tutorial
• Core Concepts training by Datatel or client staff
• Review of the Implementation Approach Document
• Review of correspondence procedures and desires
• Training for the module in which you will use Communication Management
• Fundamentals of Data Retrieval training is recommended

Course Length:

Two days - 9:00 a.m. to 5:00 p.m.