Process Improvement Workshop

For photos from the workshop, click here

Description: Re-engineering departments? Streamlining procedures? Improving service to students? Activities like these are happening at many campuses in an effort "do more with less" and create new ways of doing business based on modern technology and business practices.

This hands-on workshop takes a practical, case study approach to business process improvement techniques. These techniques can be applied to improving operations in offices across our institution. Throughout the workshop we alternate among theory and concepts, practical exercises using process improvement tools, and linking these ideas to practical busines problems faced by our organization. Specifically, the workshop provides:

• a review of re-engineering concepts
• process analysis techniques, focusing on process mapping
• process diagnosis techniques, including qualitative and quantitative measurements target performance indicators
• translation of these concepts to our institution's critical processes

Audience: member of the Implementation Project Team, Module Team Members, Task Team members, anyone else interested (seating is limited to 30)

Location: Mem 316

Agenda: