Solution Center

• Hardware Configuration
• Current Software versions
• List of applied patches

If you are running into difficulties, there are things you can try before contacting WCTS.

If you are working with a screen (whether it be inquiry or data entry),

• try Field Help
  1. Click on the field with which you are having a problem
  2. Press F1 or from the Help menu, select Field Help
• try Process Help
  1. Make sure you are on the screen that's giving you problems
  2. Press SHIFT/F1 or from the Help menu, select Process Help

You can try asking the Module/Task Team leaders. The following are the names of these leaders. You can e-mail by clicking on the name.

Team Names	Leaders
Admission	Stephanie Johnson Tony Cabasco
Core	Barbara Barlow
Finance	Walter Froese Denise Mann Kathy Yeager
Financial Aid	Varga Fox
Human Resources	Cindy Waring
Payroll	Kathy Yeager
Registrar	Ron Urban Jenny Miles Stacey Giusti Barry Riediger
Residence Life	Nancy Farrington

You can also view the membership of these teams. Also, the available mailing list for the implementation project is found as a secure document in the Pertinent Documents section.

You can also find out how another institution resolved the issue by posting a message on the info-datatel mailing list. To post, you must first subscribe to the InfoDatatel.

• To subscribe to info-datatel, send mail to majordomo@datatel.com with no subject line. The text of the message is to read either
  subscribe info-datatel (for individual messages)
  or
  subscribe info-datatel-digest (for a daily digest)
• To post a message to info-datatel, send mail to info-datatel@datatel.com. The subject line must start with one or more of the short abbreviations or codes listed in the Frequently Asked Questions (FAQ) for the list. This will enable other readers to scan for issues of interest to them and will expedite the process.

If you want to see if your "issue" has already been discussed, you can search the archive index for info-datatel.

Contacting WCTS.

If the problem is URGENT, contact Mike Quiner, Barbara Barlow, Ken Paine, or Rich Hinz on the phone.

If not please submit the following form. The form goes to the Project Management Team