System Activities Archive
dial-in modems downtime
February 5th (Tuesday) 8:00 AM - 5:00 PM
The Whitman dial-in modems were down for maintenance.
webmail server downtime
January 30th (Wednesday) 5:00 - 6:10 PM
webmail.whitman.edu was down for emergency maintenance.
Whitman Main Web Site
January 30th (Wednesday) 4:00 - 5:45 PM
Problems with the main web page (wwww.whitman.edu), portal pages,
people search and images not loading or loading very slowly. The problem
has been resolved.
faculty/staff email server downtime
January 23rd (Wednesday) 5:00 - 5:30 PM
marcus.whitman.edu was down for maintenance.
www.whitman.edu downtime
January 16th (Wednesday) 5:00 - 5:15 PM
www.whitman.edu was down for maintenance.
students downtime
January 15th (Tuesday) 5:00 - 5:25 PM
students was down for maintenance.
CLEo downtime
January 11th (Friday) 5:00 - 5:15 PM
CLEo was down for routine maintenance.
netFiles downtime
January 10th (Thursday) 5:00 - 5:20 PM
netFiles was down for routine maintenance.
winapp downtime
January 10th (Friday) 5:00 - 5:20 PM
winapp was down for routine maintenance.
rocky downtime
January 10th (Friday) 5:00 - 5:20 PM
rocky was down for routine maintenance.
Voicemail downtime
1/4/08 10:00 AM through 1/9/08 8:00 AM
The windstorm damaged a Qwest circuit needed for the campus
voicemail system. The circuit has been repaired and
voicemail service has been restored.
Power Outage for entire campus
10 AM Friday (1/4/08) until 6:00 PM Saturday (1/5/08)
Wind Storm caused campus-wide power outage. All network services were down until power was restored.
netFiles downtime
Mon Dec 17 5-6PM
netFiles was down for routine maintenance
winapp downtime
Mon Dec 17 5-6PM
winapp was down for routine maintenance
Interest House network
Dec 11 (Tues) approx 10:30am
Network equipment in German House not responding due to UPS failure.
Because the German House is source for networking to the other Interest
Houses, all Interest House networking (wired and wireless) was unavailable.
Problem fixed by 10:45am.
WebAdvisor, Quack
Dec 8 (Sat) approx 4:30pm
WebAdvisor access impaired by possible log file issues. Problem fixed by approx. 6pm.
Campus Directory, other Whitman web pages that require Whitman log-in
Dec 8 (Sat) approx 12:30pm
Authentication (log-in) services on Whitman web server were down, making website resources such
as campus directory, EZ Proxy, Postini inaccessible. Problem fixed by 1:40pm.
Wireless network
Dec 7 (Fri) approx 12:30pm
Wireless network refusing new connections due
to unresponsive wireless gateway. Problem fixed by 12:45pm.
Wireless network
Dec 2 (Sun) approx 11pm
Wireless network began refusing new connections due
to
unresponsive wireless gateway. Problem fixed early Monday morning.
Multiple network services
Dec 2 (Sun) 1-6PM
Numerous network services were unavailable due to problems bringing
systems
back online following a power outage. Services down approximately
1pm-3pm included Whitman website and WCTS website. Services affected until
approximately 5pm included email, wireless network, NetFiles; services
affected until approx. 6pm included WebAdvisor and Cardswipe server.
winapp downtime
Nov 19 (Mon) 3-6PM
winapp was down for routine maintenance
Web Services downtime
Nov 19 (Mon) 3-6PM
Most web services were down for routine maintenance
netFiles downtime
Nov 15 (Thu) 5-6PM
netFiles was down for routine maintenance
winapp downtime
Nov 15 (Thu) 5-6PM
winapp was down for routine maintenance
Rocky downtime
Nov 15 (Thu) 5-6PM
Rocky was down for routine maintenance
netFiles downtime
Oct 30 (Tue) 5-6PM
netFiles was down for emergency maintenance
netFiles downtime
Oct 17 (Wed) 5-6 PM
netFiles was down for routine maintenance
winapp downtime
Oct 17 (Wed) 5-6 PM
winapp was down for routine maintenance
Millennium downtime
Oct 17 (Wed) 5-6 PM
Millennium was down for routine maintenance
Datatel downtime
Oct 5 (Fri) 6PM to Oct 8 (Mon) 8am
Datatel Colleague was suspended for a Pre-planned maintenance upgrade
WebAdvisor downtime
Oct 5 (Fri) 6PM to Oct 8 (Mon) 8am
Datatel WebAdvisor was suspended for a Pre-planned maintenance upgrade
Web Kiosk (Quack) downtime
Oct 5 (Fri) 6PM to Oct 8 (Mon) 8am
Web Kiosk (Quack) was suspended for a Pre-planned maintenance upgrade
Webmail downtime
Oct 3 (Wed) 5-6 PM
The webmail server was down for routine maintenance
lists server downtime
Sep 6 (Thu) 5-6:30 PM
The mailing list server was down for routine maintenance
computer registration server downtime
Sep 7 (Fri) 5-6:30 PM
The computer registration server was down for routine maintenance
CLEo
Sep 20 (Thu) 5-6:00 PM
CLEo was down for maintenance
Web Service downtime
Sep 5 (Wed) 5-6 PM
Most web services (including the main Whitman webpage, Quack, Webadvisor,
CLEo, the Workorder/Inventory system, the Whitman directory, and People
Search) were down for routine maintenance
CLEo
Aug 30 (Thu) 5-6:00 PM
CLEo was down for routine maintenance
Faculty/Staff email
Aug 22 (Wed) 5-6:30PM
marcus was down for routine maintenance
Student email
Aug 22 (Wed) 5-6:30PM
students was down for routine maintenance
Outgoing email
Aug 22 (Wed) 5-6:30PM
smtp was down for routine maintenance
Email directory
Aug 22 (Wed) 5-6:30PM
ldap was down for routine maintenance
Web Applications
Aug 22 (Wed) 5-6:30PM
Quack, WebAdvisor, CLEo, People Search, and EZProxy were down for routine maintenance
marcus
Aug 21 (Tue) 5:30 - 5:50 PM
marcus was down for routine maintenance
students
Aug 21 (Tue) 5:30 - 5:50 PM
students was down for routine maintenance
netFiles
Aug 16 (Thu) 5-6 PM
netFiles was down for routine maintenance
winapp
Aug 16 (Thu) 5-6 PM
winapp was down for routine maintenance
Millennium
Aug 16 (Thu) 5-6 PM
Millennium was down for routine maintenance
Library Card Catalogue
Aug 10 5-6 PM
The library Card Catalogue system was down for routine maintenance
Students maintenance
Aug 8 12-2 PM
students was down for routine maintenance
CLEo maintenance
Aug 8 12-2 PM
CLEo was down for software upgrade
rocky maintenance
Thursday, July 12 5:00 - 5:30 PM
rocky was down for routine maintenance
netFiles maintenance
Thursday, July 12 5:00 - 5:25 PM
netFiles was down for routine maintenance
winapp maintenance
Thursday, July 12 5:00 - 5:10 PM
winapp was down for routine maintenance
Datatel Maintenance
July 3rd 8:00 - 10:00 AM
Datatel was down for routine maintenance
Main web server maintenance
Status: Completed
Tue June 19 4:00 - 5:10 PM
The main web server was down for routine maintenance.
netFiles maintenance
Status: Completed
Thu June 14 5:00 - 5:30 PM
netFiles was down for routine maintenance.
winapp maintenance
Status: Completed
Thu June 14 5:00 - 5:30 PM
winapp was down for routine maintenance.
rocky maintenance
Status: Completed
Thu June 14 5:00 - 5:30 PM
rocky was down for routine maintenance.
Maintenance of calendar server
Status: Completed
June 13th, 4:30 - 5:00 PM
The Oracle Calendar server was down for routine maintenance.
Maintenance of webmail server
Status: Resolved
Tuesday, June 12th 9:00 - 9:20 AM
webmail was down for routine maintenance.
Wireless Network
Status: Resolved
Thursday, April 26th 11:20 AM - 1:00 PM
The rogue dhcp server has been blocked from certain Whitman
wireless access points. WCTS is working to identify the
rogue machine and its owner.
netFiles
Status: Completed
Thursday, April 12th 5:00 - 5:30 PM
netFiles was down for routine maintenance.
Windows application server (winapp)
Status: Completed
Thursday, April 12th 5:00 - 5:20 PM
winapp was down for routine maintenance.
Millennium server (rocky)
Status: Completed
Thursday, April 12th 5:00 - 5:20 PM
rocky was down for routine maintenance.
Network in Wellness Center
Status: Resolved
Monday, March 26th 11:15 AM - 12:30 PM
Network connection to the Wellness Center went offline. Replaced bad fiber optic media convertor.
Maintenance of the campus network
Status: Complete
Thursday, March 22th 7:30 - 8:00 AM
Thursday morning (3/22/2007), WCTS will be working on the network connections to several buildings on campus. The network in the following buildings will be down: Cordiner Hall, Hall of Music, Harper Joy Theatre, Penrose House, Penrose Library, Physical Plant and the Wellness Center.
The network in should be available for normal use by 8:00 am. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 7:30 am on Thursday. You may need to shutdown and restart your computer sometime after 8:00 am to re-establish your connection to the network.
Network in Memorial
Status: Completed
Tuesday, March 20th 7:30 - 8:00 AM
Starting at 7:30 am Tuesday morning (3/20/2007), WCTS will be working on the network switches in Memorial. The network in Memorial should be available for normal use by 8:00 am. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 8:00 am on Tuesday.
You may need to shutdown and restart your computer sometime after 8:00 am to re-establish your connection to the network.
Various Web Applications
Status: Resolved
Saturday, March 3rd 3:30 AM
Various web applications including our Central Authentication Server, Postini Login and the People Search are experiencing intermittent failures due to hardware problems. We are evaluating the situation and will have more information as we receive it.
netFiles
Status: Completed
Wednesday, March 7th 5:00 - 6:00 PM
netFiles will be down for routine maintenance.
Millennium
Status: Completed
Tuesday, March 6th 5:00 - 5:20 PM
The Millennium server (rocky.whitman.edu) was down for routine maintenance.
Library server
Status: Completed
Tuesday, March 6th 7:15 - 7:35 AM
The Library website (library.whitman.edu) and computerized catalogue
system were down for routine maintenance.
Oracle Calendar Server
Status: Completed
Thursday, March 1st 5:00 - 5:45 PM
The Oracle Calendar Server will be down from 5:00 to 5:45 today, March
1st, for scheduled maintenance. You will not be able to login to the
Oracle Calendar during this time.
Webmail
Status: Completed
Tuesday, February 27th 5:00 - 5:20 PM
Webmail (webmail.whitman.edu) was down for routine maintenance.
Web Services
Status: Completed
Thursday, February 22nd 5:00 - 6:00 PM
Most services accessed via the web will be unavailable during the
downtime. This includes the main Whitman webpage, Quack, Webadvisor, CLEo,
the Workorder/Inventory system, the Whitman directory, and People Search.
netFiles
Status: Completed
Thursday, February 15th 7:00 - 7:35 AM
netFiles was down for routine maintenance.
Windows Application server (winapp.whitman.edu)
Status: Completed
Thursday, February 15th 7:00 - 7:20 AM
winapp was down for routine maintenance.
Millennium (rocky.whitman.edu)
Status: Completed
Tuesday, February 13th 5:15 - 5:35 PM
The Millennium server (rocky.whitman.edu) was down for
routine maintenance.
Student email server (students.whitman.edu)
Status: Completed
Friday, February 9th 7:00 - 7:40 AM
The student email server was down for routine maintenance.
Network in Penrose Library
Status: Completed
Thursday, February 8th 8:15 - 8:45 AM
Thursday (2/8/2007), starting at 8:15 am, the network in the Library will be down for scheduled maintenance. The network in the Library should be available for normal use by 8:45 am. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 8:15 am on Thursday. You may need to shutdown and restart your computer sometime after 8:15 pm to re-establish your connection to the network.
Network in Olin Hall
Status: Completed
Thursday, February 8th 12:00 - 12:30 PM
Thursday, starting at 12:00 pm (noon), the network in Olin Hall will be down for scheduled maintenance. The network in Olin Hall should be available for normal use by 12:30 pm. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before noon on Thursday. You may need to shutdown and restart your computer sometime after 12:30 pm to re-establish your connection to the network.
Datatel (orion.whitman.edu)
Status: Completed
Thursday, February 1st 12:00 - 2:55 PM
The Datatel system (including WebAdvisor) was down for
routine maintenance.
WebAdvisor
Status: Repaired
Tuesday, January 16th 9:30 AM
Heavy traffic caused WebAdvisor to be temporarily unavailable
CLEo (cleo.whitman.edu)
Status: Complete
Wednesday, January 10th 4:00 - 5:10 PM
CLEo was down for routine maintenance.
CLEo (cleo.whitman.edu)
Status: Completed
Friday, December 22nd 5:00 - 5:15 PM
CLEo was down for routine maintenance.
Access to Grades
Status: Resolved
Thursday, December 21st 4:20 PM - Friday, December 22nd 1:00 PM
Access to grades has been restored
WebAdvisor & Access to Grades
Status: Resolved
Thursday, December 21st 4:20 PM - 6:15 PM
WebAdvisor and access to online grades is offline and not available. WCTS is investigating the problem and hopes to have it fixed ASAP. Please check back here for updated information as it becomes available.
The network in the Reid Campus Center
Status: Completed
Wednesday, December 20th 4:00 - 5:00 PM
Starting at 4:00 pm tomorrow afternoon (12/20/2006), WCTS will be replacing some of the networking switches in the Reid Campus Center. The network in Reid should be available for normal use by 5:00 pm. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 4:00 pm on Wednesday.
Student mail server (students.whitman.edu)
Status: Completed
Wednesday, December 20th 9:00 AM - 12:30 PM
The student mail server was down for routine maintenance.
The network in Olin Hall
Status: Completed
Tuesday, December 19th 4:30 - 5:00 PM
Starting at 4:30 pm this afternoon (12/19/2006), WCTS will be replacing some of the networking switches in the Olin Hall. The network in Olin Hall should be available for normal use by 5:00 pm. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 4:30 pm on Tuesday.
Main mail server (mail.whitman.edu)
Status: Completed
Tuesday, December 19th 4:00 - 4:25 PM
The Main mail server was down for routine maintenance.
Internet Connection
Status: Completed
Monday, December 18th 4:00 - 5:00 PM
The connection to the Internet will be down for maintenance this afternoon, Monday, December 18, 2006 starting at 4 pm. The connection to the Internet should be back online and available for normal use by 5 pm. All activities that require access to the Internet will not be available while the connection is down for maintenance.
Millennium (rocky.whitman.edu)
Status: Completed
Wednesday, December 13th 5:00 - 5:25 PM
The Millennium server (rocky) was down for routine maintenance.
Internet Connection
Status: Resolved
Wednesday, December 13 8:30 - 10:50 AM
The Internet connection came back up when power was restored downtown.
CLEo (cleo.whitman.edu)
Status: Completed
Friday, December 8th 5:00 - 6:00 PM
CLEo was down for routine maintenance.
The Wireless Network
Status: Resolved
Since Thanksgiving Break
Some users would fail to get a valid IP address and their wireless
connection would not work correctly. Often waiting 15-30 minutes
would solve the problem. Problems may have been caused by the DHCP
server running out of IP addresses for the wireless network.
The network in the Wellness Center
Status: Resolved
Tuesday, November 21st 5:20 PM - November 22nd 8:15 AM
The network to the Welness Center is down. Maybe be power issues or a
dead battery backup unit. The cause is under investigation.
The network in Olin Hall
Status: Completed
Tuesday, November 21st 5:00 - 7:00 PM
Starting at 5:00 pm tomorrow afternoon (11/21/2006), WCTS will be
replacing some of the networking switches in the Olin Hall. The
network in Olin Hall should be available for normal use by 6:00 pm.
You should not be working on any documents or files stored on the
network as you may lose changes or damage the documents that you have
open. Make sure you close your files before 5:00 pm on Tuesday.
You may need to shutdown and restart your computer sometime after
6:00 pm to re-establish your connection to the network.
Main Mail Server (mail.whitman.edu)
Status: Completed
Tuesday, November 21st 5:00 - 5:15 PM
The main mail server was down for routine maintenance.
The network in the Hall of Sceince
Status: Completed
Tuesday, November 21st 3:00 - 5:00 PM
Starting at 3:00 pm tomorrow afternoon (11/21/2006), WCTS will be
replacing some of the networking switches in the Hall of Science.
The network in the Hall of Science should be available for normal
use by 5:00 pm. You should not be working on any documents or files
stored on the network as you may lose changes or damage the documents
that you have open. Make sure you close your files before 3:00 pm on
Tuesday.
You may need to shutdown and restart your computer sometime after 5:00
pm to re-establish your connection to the network.
netFiles
Status: Completed
Monday, November 20th 5:00 - 7:00 PM
netFiles was down for upgrades.
Network in Memorial Hall
Status: Completed
Monday, November 20th 5:00 - 6:00 PM
Starting at 5:00 pm this evening (11/20/2006), WCTS will be replacing
some of the networking switches in Memorial Hall. The network in
Memorial Hall should be available for normal use by 7:00 pm. You
should not be working on any documents or files stored on the network
as you may lose changes or damage the documents that you have open.
Make sure you close your files before 5:00 pm on Monday.
You may need to shutdown and restart your computer sometime after
7:00 pm to re-establish your connection to the network.
Windows Application Server (winapp.whitman.edu)
Status: Completed
Friday, November 17th 4:00 - 4:15 PM
Winapp was down for routine maintenance.
netFiles
Status: Completed
Thursday, November 16th 5:00 - 5:20 PM
netFiles was down for routine maintenance.
Millennium (rocky.whitman.edu)
Status: Completed
Thursday, November 16th 5:00 - 5:20 PM
Millennium was down for routine maintenance.
Internet Connection
Status: Resolved
Saturday, November 11th 10:30 - 10:50 AM
Internet connectivity was lost for around twenty minutes. Cause
unknown at this time. May be related to power problems in downtown
Walla Walla.
Webmail (webmail.whitman.edu)
Status: Completed
Thursday, November 9th 5:00 - 5:15 PM
Webmail was down for routine maintenance.
Voice Mail Server
Status: Resolved
Tuesday, November 7th 4:00 - 4:20 PM
The Voice Mail server was down due to hardware failure.
Voice Mail Server
Status: Resolved
Monday, November 6th 5:00 - 6:10 PM
The Voice Mail server was down to replace a failed UPS.
Datatel server (orion.whitman.edu)
Status: Maintenance Complete
Friday, October 27th 5:00 - 6:00 PM
The Datatel Server will be down this Friday, October 27th from 5-6 PM for routine maintenance.
You will not be able to access the Datatel system or web applications that depend on the Datatel system (Web Advisor and Quack) while the server is down for maintenance.
Faculty/Staff email server (marcus.whitman.edu)
Status: Maintenance Complete
Wednesday, October 25th 5:00 - 6:00 PM
The Faculty/Staff mail server (marcus.whitman.edu) will be down from 5:00 - 6:00 PM on Wednesday, October 25th. We will be installing the new replacement Dell server at that time.
No mail sent to Whitman will be delivered during the downtime - it will be queued on-site for delivery once marcus is back up. Faculty and staff will not be able to access their email during the downtime, nor will they be able to access any files stored on marcus. While marcus is down, faculty and staff will not be able to access most web resources that require login (Webmail, Web Advisor, CLEo, etc).
Webmail (webmail.whitman.edu)
Status: Completed
Tuesday, October 24th 5:00 - 5:25 PM
Webmail was down for routine maintenance.
Windows Application server (winapp.whitman.edu)
Status: Completed
Thursday, October 12th 7:00 - 7:20 AM
The Windows Application server was down for routine maintenance.
netFiles
Status: Completed
Thursday, October 12th 7:00 - 7:20 AM
netFiles was down for routine maintenance.
Millennium (rocky.whitman.edu)
Status: Completed
Wednesday, October 11th 5:00 - 5:20 PM
Millennium was down for routine maintenance.
Students email server (students.whitman.edu)
Status: Completed
Monday, October 9th 9:00 AM
We have switched the IMAP server software on students.
This change should be transparent for most people, but
some will have to change settings in their email client.
You can view documentation about these settings
here.
Faculty/Staff email server (marcus.whitman.edu)
Status: Resolved
Monday, September 18th 8:00 AM - September 26th at 9:00 AM
The faculty/staff email server is slow. WCTS is working to
resolve the slowness.
Faculty/Staff email server (marcus.whitman.edu)
Status: Completed
Tuesday, September 26th 9:00 AM
We have switched the IMAP server software on marcus in
hopes of reducing email slowness. This change should be
transparent for most people, but some will have to change
settings in their email client. You can view documentation
about these settings
here.
Faculty/Staff email server (marcus.whitman.edu)
Status: Completed
Friday, September 22nd 4:00 - 6:00 PM
Marcus was down for emergency hardware maintenance.
CLEo (cleo.whitman.edu)
Status: Completed
Wednesday, September 20th 5:00 - 5:30 PM
CLEo was down for routine maintenance.
Windows Application server (winapp.whitman.edu)
Status: Completed
Tuesday, September 19th 5:00 - 5:15 PM
The Windows Application server was down for routine maintenance.
Millennium (rocky.whitman.edu)
Status: Completed
Thursday, September 14th 5:00 - 5:35 PM
Millennium was down for routine maintenance.
netFiles
Status: Completed
Thursday, September 14th 5:00 - 5:25 PM
netFiles was down for routine maintenance.
Main Web Server
Status: Resolved
Tuesday, September 12th 10:30 - 10:55 AM
The Main Web server was experiencing difficulties (pages
take a long time to load, or fail to load completely).
WCTS restarted the coldfusion software and the issue
has been resolved.
CLEo
Status: Completed
Friday, September 8th 5:00 - 5:30 PM
CLEo was down for routine maintenance.
Secure Web Server
Status: Completed
Friday, September 8th 5:00 - 5:15 PM
The Secure Web Server was down for routine maintenance.
Internet Connection
Status: Resolved
Thursday, August 31st 2:30 - 2:40 PM
The Internet Connection was down due to a dropped BGP
session. WCTS and Pocketinet are monitoring the
connection.
Network in TKE, Beta, and Phi Delta Houses
Status: Resolved
Friday, August 4th 10:15 AM - Monday August 28th 1:30 PM
The fiber link to the TKE, Beta, and Phi Delta houses
has been repaired.
netFiles (netfiles.whitman.edu)
Status: Resolved
Friday, August 25th 10:00 - 11:50 AM
netFiles was experiencing intermittent problems, including
difficulty logging in. These problems have been resolved and
service has been restored.
Secure Web Server (secureserver.whitman.edu)
Status: Resolved
Thursday, August 17th 6:00 - 8:30 AM
The Secure Web Server was unreachable due to a software
error. Any web pages stored on the secure server (such
as the Bookstore website) were unreachable. Also, any
service which used the secure server for authentication
(such as EzProxy and email auth) was also unreachable.
The software error has been fixed and service has been
restored.
netFiles (netfiles.whitman.edu)
Status: Completed
Thursday, August 10th 5:00 - 5:20 PM
netFiles was down for routine maintenance.
Windows Application Server (winapp.whitman.edu)
Status: Completed
Thursday, August 10th 5:00 - 5:20 PM
The Windows Application Server was down for routine maintenance.
Millennium Server (rocky.whitman.edu)
Status: Completed
Thursday, August 10th 5:00 - 5:20 PM
The Millennium Server was down for routine maintenance.
The network in Maxey Hall will be down
Status: Maintenance Complete
Thursday, August 10th 3:00 - 4:00 PM
Starting at 3:00 pm Thursday afternoon (8/10/2006), WCTS will be moving
the network connection for Maxey Hall. The network in Maxey Hall should
be available for normal use by 4:00 pm. You should not be working on any
documents or files stored on the network as you may lose changes or damage
the documents that you have open. Make sure you close your files before
3:00 pm on Thursday.
netFiles will be down for routine maintenance.
You may need to shutdown and restart your computer sometime after 3:00 pm
to re-establish your connection to the network.
Internet connection
Status: Resolved
Wednesday, August 9th 11:45 - 11:55 AM
Some people were unable to access the Internet due to
routing issues. These issues have been corrected
and service has been restored.
Network in the Penrose Library
Status: Resolved
Tuesday, August 8th 8:00 - 10:30 AM
The network in the Penrose Library was experiencing
intermittant problems. These problems have now
been resolved.
Windows Application Server (winapp.whitman.edu)
Status: Completed
Monday, August 7th 5:00 - 5:30 PM
The Windows Application Server was down for routine maintenance.
Network in Memorial
Status: Completed
Monday, August 7th 7:00 - 7:30 AM
Starting at 7:00 am Monday morning (8/7/2006), WCTS will be replacing
the main network switch in Memorial. The network in Memorial
should be available for normal use by 8:00 am. You should not be working
on any documents or files stored on the network as you may lose changes or
damage the documents that you have open. Make sure you close your files
before 7:00 am on Monday.
You may need to shutdown and restart your computer sometime after 8:00 am
to re-establish your connection to the network.
Network in Sigma Chi House
Status: Resolved
Friday, August 4th 1:15 - 7:00 PM
The network in the Sigma Chi house is down due to a power
outage. WCTS expects power to be restored later today or
sometime tomorrow.
Millennium Server (rocky.whitman.edu)
Status: Completed
Friday, August 4th 5:00 - 6:00 PM
The Millennium server was down for routine maintenance.
Network in Olin Hall
Status: Maintenance Complete
Wednesday, July 26th 7:00 - 8:00 AM
Starting at 7:00 am Wednesday morning (7/26/2006), WCTS will be replacing
the main network switch in Olin Hall. The network in Olin Hall
should be available for normal use by 8:00 am. You should not be working
on any documents or files stored on the network as you may lose changes or
damage the documents that you have open. Make sure you close your files
before 7:00 am on Wednesday.
You may need to shutdown and restart your computer sometime after 8:00 am
to re-establish your connection to the network.
Secure Web Server
Status: Resolved
Wednesday, July 19th 5:20 - 6:15 PM
The Secure Web Server was inaccessable due to an equipment failure.
Power cycling the equipment resolved the issue.
The link used to log on to your Postini account will change
Status: Completed
Wednesday, July 19th 9:00 AM
On July 19th at 9:00 am, the link used to login to your Postini account
will change. At that time, the link will change from:
http://login.postini.com/
---or---
http://login.postini.com/exec/login
---to---
https://secureserver.whitman.edu/postini
After July 19th at 9:00 am, if you go to one of the old links shown above,
your log in to Postini will fail with the following error message:
Invalid log in or server error. Please try again.
After July 19th at 9:00 am, you *must* use the new link shown above to log
on to Postini. The new link will *not* start working until July 19th at
9:00 am and at the same time, the old web page and link will stop
working. All links to Postini on the Whitman Home Page will be updated to
reflect the new address for logging on to Postini. If you have Postini
saved in your web browser as a bookmark or in your favorites, you will
need to update it to the new link shown above.
More information about Postini can be found online at:
http://wcts.whitman.edu/whit.bits/winter2005/protectviruses.cfm
Scheduled downtime for the Acad, netFiles and Winapp servers
Status: Maintenance Complete
Tuesday, July 18th 5:00 - 11:00 PM
The Academic file server (acad-server), the netFiles cluster (netfiles), and the Windows Application server (winapp) will be down for routine maintenance Tuesday, July 18th from 5:00 - 11:00 PM.
We will consolidating all of the Windows file storage to the new Windows File Storage Cluster (WinFiles) at that time:
\\acad-server\offices (drive "K") --> \\winfiles\offices (drive "K")
\\winapp\offices (drive "K") --> \\winfiles\offices (drive "K")
\\netfiles\offices (drive "K") --> \\winfiles\offices (drive "K")
\\winapp\classes (drive "H") --> \\winfiles\classes (drive "H")
\\winapp\misc (drive "L") --> \\winfiles\misc (drive "L")
\\winapp\home (drive "G") --> \\winfiles\home (drive "G")
If you use the Windows operating system, the drive letters will remain the same and will be mapped to their new locations on the WinFiles cluster automatically the next time you log on to your computer. Macintosh computers will need to change their connections to the new locations manually.
************************************
WHAT THIS MEANS AND WHO IS AFFECTED:
************************************
This affects all students, faculty, and staff using the Academic server (Acad-Server), netFiles or the Windows Application Server (winapp) for network storage. You should not be working on any documents or files stored on those servers as you may lose changes or damage the documents that you have open while the servers are shutdown. Make sure you close your files before 5:00 PM on Tuesday, July 18th. You may need to shutdown and restart your computer Wednesday morning in order to re-establish your connection to the server.
Main Web Server
Status: Completed
Monday, July 17th 5:00 - 5:40 PM
The Main Web Server was down for routine maintenance.
Secure Web Server
Status: Completed
Monday, July 17th 5:00 - 5:40 PM
The Secure Web Server was down for routine maintenance.
Webmail Server
Status: Completed
Monday, July 17th 5:00 - 5:20 PM
The Webmail Server was down for routine maintenance.
The "non-secure" FTP file transfer service will be turned off
Status: Complete
Monday, July 17th 9:00 AM
On Monday July 17th at 9:00 am, we will be turning off the "non-secure"
FTP service on the Main Web server (Quark), on the Faculty/Staff email
server (Marcus) and on the Student email server (Students).
After Monday July 17th at 9:00 am, you will have the following secure
options for the maintenance of web pages on Quark, Marcus or Students.
#1 Use Secure FTP (SFTP) to transfer files to the server. There are
several free SFTP programs available for both Windows and Macintosh
computers. Most Faculty and Staff computers should already have an SFTP
program installed. If required, you can download and install a SFTP
program online at: http://wcts.whitman.edu/resources/downloads.html
#2 Newer versions of the Dreamweaver software supports Secure FTP. If you
have an older version of Dreamweaver, you can purchase an upgrade to the
latest version of the software.
Academic Fileserver (acad-server.whitman.edu)
Status: Resolved
Sunday, July 16th 9:30 PM - Monday, July 17th 8:35 AM
The Academic Fileserver was down due to a UPS failure. The UPS
has been replaced and service has been restored.
netFiles (netfiles.whitman.edu)
Status: Completed
Thursday, July 13th 5:00 - 5:35 PM
netFiles was down for routine maintenance.
Academic File Server (acad-server.whitman.edu)
Status: Completed
Thursday, July 13th 5:00 - 5:25 PM
The Academic File Server was down for routine maintenance.
Administrative File Server (admin-server.whitman.edu)
Status: Completed
Thursday, July 13th 5:00 - 5:25 PM
The Administrative File Server was down for routine maintenance.
Windows Application Server (winapp.whitman.edu)
Status: Completed
Thursday, July 13th 5:00 - 5:25 PM
The Windows Application Server was down for routine maintenance.
Millennium Server (rocky.whitman.edu)
Status: Completed
Thursday, July 13th 5:00 - 5:25 PM
The Millennium Server was down for routine maintenance.
The network will be down in Penrose House
Status: Completed
Thursday, July 13th 8:00 - 8:30 AM
Starting at 8:00 am Thursday morning (7/13/2006), WCTS will be replacing
the main network switch in Penrose House. The network in Penrose House
should be available for normal use by 8:30 am. You should not be
working on any documents or files stored on the network as you may lose
changes or damage the documents that you have open. Make sure you close
your files before 8:00 am on Thursday.
You may need to shutdown and restart your computer sometime after 8:30 am
to re-establish your connection to the network.
The network will be down in the Hall of Music
Status: Completed
Wednesday, July 12th 7:00 - 8:00 AM
Starting at 7:00 am Wednesday morning (7/12/2006), WCTS will be replacing
the main network switch in the Hall of Music. The network in the Hall of
Music should be available for normal use by 8:00 am. You should not be
working on any documents or files stored on the network as you may lose
changes or damage the documents that you have open. Make sure you close
your files before 7:00 am on Wednesday.
You may need to shutdown and restart your computer sometime after 8:00 am
to re-establish your connection to the network.
Internet Connection
Status: Maintenance Complete
Friday, July 7th 5:00 - 7:00 PM
The connection to the Internet will be down from 5:00 - 7:00 PM on Friday,
July 7th for maintenance.
************************************
WHAT THIS MEANS AND WHO IS AFFECTED:
************************************
You will not be able to access the Internet from on campus while the
Internet connection is down for maintenance. Normal access to the
Internet from on campus should be restored by 7 pm on Friday.
You will not be able to access the Internet from on campus while the
Incoming e-mail sent from the Internet to a local Whitman e-mail address
and e-mail sent from on-campus to an off-campus e-mail address will be
queued and delivered once the Internet connection is back online.
Network downtime for the Hall of Science
Status: Completed
Thursday, June 29th 7:00 AM - Thursday, June 29nd 8:00 AM
Starting at 7:00 am Thursday morning (6/29/2006), WCTS will be replacing the network battery backup units in the Hall of Science. The network in the Hall of Science should be available for normal use by 8:00 am. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 7:00 am on Thursday.
You may need to shutdown and restart your computer sometime after 8:00 am
to re-establish your connection to the network.
Internet Connection
Status: Resolved
Wednesday, June 21st 11:15 AM - Thursday, June 22nd 1:00 PM
The Whitman College Internet connection is having intermittent
problems with periods of no Internet access. The problem has
been traced to our upstream service provider. Pocketinet is
working to identify and resolve the problem.
Academic File Server (acad-server.whitman.edu)
Status: Completed
Thursday, June 15th 5:00 - 5:25 PM
The Academic File Server was down for routine maintenance.
Administrative File Server (admin-server.whitman.edu)
Status: Completed
Thursday, June 15th 5:00 - 5:25 PM
The Administrative File Server was down for routine maintenance.
netFiles (netfiles.whitman.edu)
Status: Completed
Thursday, June 15th 5:00 - 5:25 PM
netFiles was down for routine maintenance.
Windows Application Server (winapp.whitman.edu)
Status: Completed
Thursday, June 15th 5:00 - 5:25 PM
The Windows Application Server was down for routine maintenance.
Millennium Server (rocky.whitman.edu)
Status: Completed
Thursday, June 15th 5:00 - 5:25 PM
The Millennium Server was down for routine maintenance.
Campus Network
Status: Completed
Friday, June 9th 6:00 - 8:00 PM
The Campus Network was down for maintenance.
Main Web Server
Status: Completed
Tuesday, June 6th 5:00 - 6:00 PM
The Main Web Server was down for routine maintenance.
Secure Web Server
Status: Completed
Tuesday, June 6th 5:00 - 6:00 PM
The Secure Web Server was down for routine maintenance.
Academic File Server (acad-server.whitman.edu)
Status: Completed
Tuesday, June 6th 5:00 - 6:00 PM
The Academic File Server was down for routine maintenance.
Administrative File Server (admin-server.whitman.edu)
Status: Completed
Tuesday, June 6th 5:00 - 6:00 PM
The Administrative File Server was down for routine maintenance.
Main Web Server (www.whitman.edu)
Status: Resolved
Monday, June 5 5:00 PM - 7:30 AM
The main web server was offline due to a ColdFusion software problem.
The ColdFusion software had to be shutdown and restarted to fix the problem.
Secure Web Server (secureserver.whitman.edu)
Status: Resolved
Wednesday, May 31st 7:00 PM - Thursday, June 1st 8:30 AM
The secure web server was unreachable due to a locked-up networking
device. Restarting the device resolved the issue.
Network in the Alumni House, Boyer House and Reid Campus Center
Status: Completed
Wednesday, May 31th 7:00 - 9:00 AM
Starting at 7:00 am on Wednesday (5/31/2006), WCTS will be replacing the
networking equipment in the Reid Campus Center. This maintenance work
will take down the network in the Alumni House and the Boyer House as
well. The network in all three buildings should be available for normal
use by 9:00 am. You should not be working on any documents or files
stored on the network as you may lose changes or damage the documents that
you have open. Make sure you close your files before 7:00 am on Wednesday.
You may need to shutdown and restart your computer sometime after 9:00 am
to re-establish your connection to the network.
Secure Web Server (secureserver.whitman.edu)
Status: Completed
Wednesday, May 24th 5:00 - 5:15 PM
The Secure Web Server was down for emergency maintenance.
Library server
Status: Completed
Friday, May 12th 7:00 - 7:15 AM
The library server was down to replace a faulty UPS.
Internet Connection
Status: Resolved
Sunday, May 7th 9:00 am - 12:15 pm
Our connection to the Internet is up, but not network traffic is reaching
the Internet or is very slow. Our ISP has been contacted and they are
investigating the problem. No ETA at this time as to when normal Internet
connectivity will be restored.
WebAdvisor
Status: Up
Saturday, May 6th
WebAdvisor & DMI were down for several hours - a system reboot solved the problem.
Webmail Service (webmail.whitman.edu)
Status: Maintenace Complete
Thursday, May 4th 5:00 - 6:00 PM
The Webmail service (http://webmail.whitman.edu) will be down for
maintenance this Thursday May 4th from 5:00 - 6:00 PM. This affects all
users of the Webmail system. Other email services are not impacted and
will continue to work normally.
Main Web Server (www.whitman.edu)
Status: Resolved
Thursday, April 27th 2:50 - 3:05 PM
The main web server was serving pages very slowly.
Restarting the web server software resolved the issue.
Wireless Network Reid Campus Center
Status: Resolved
Tuesday, April 18th 6 PM - April 20th, 2006
The wireless network in the Reid Campus Center is not working. We may have a non-Whitman access point installed somewhere in Reid that maybe causing the problem. WCTS is investigating the problem.
netFiles
Status: Maintenance Compete
Wednesday, April 19th 7-8 PM
netFiles will be down for emergency maintenance Wednesday, April 19 from 7:00 - 8:00 PM.
*************************************
WHAT THIS MEANS AND WHO IS AFFECTED:
*************************************
This affects all students, faculty, and staff using the netFiles servers
for network storage. You should not be working on any documents or files
stored on netFiles as you may lose changes or damage the documents that
you have open while the servers are shut down. Make sure you close your
files before 7:00 PM on Wednesday April 19th.
Course Management System (Cleo)
Status: Resolved
Tuesday, April 18th 8:45 PM - 10:30 PM
Network port for Cleo stopped working. Server was moved to a new network connection.
Wireless Network
Status: Maintenance Complete
Tuesday, April 18th 5-6 PM
Starting at 5:00 pm on Tuesday (4/18/2006), WCTS will be upgrading the
networking equipment for the wireless network. The wireless network
should be available for normal use by 6:00 pm. You should not be working
on any documents or files stored on the network as you may lose changes or
damage the documents that you have open. Make sure you close your files
before 5:00 pm.
You may need to shutdown and restart your computer sometime after 6:00 pm
to re-establish your connection to the wireless network.
netFiles
Status: Fixed
Monday, April 17th 1:50 AM
netFiles server was not allowing connections properly for approx. 1 hour. Problem fixed, working properly now.
Academic File Server (acad-server)
Status: Completed
Thursday, April 13th 5:00 - 5:25 PM
The Academic File Server (acad-server) was down
for routine maintenance.
Administrative File Server (admin-server)
Status: Completed
Thursday, April 13th 5:00 - 5:25 PM
The Administrative File Server (admin-server) was down
for routine maintenance.
Windows Application Server (winapp)
Status: Completed
Thursday, April 13th 5:00 - 5:25 PM
The Windows Application Server (winapp) was down
for routine maintenance.
netFiles
Status: Completed
Thursday, April 13th 5:00 - 5:25 PM
The netFiles servers was down for routine maintenance.
Millennium Server (squirrel)
Status: Completed
Thursday, April 13th 5:00 - 5:25 PM
The Millennium server (squirrel) was down for
routine maintenance.
netFiles
Status: Resolved
Friday, April 7th 10:00 AM - April 10th 3:00 PM
Due to a hardware failure, one of the netFiles servers
is down. The netFiles service is still available, but
may be slow or sluggish until the downed server is
fixed. This issue should be resolved by Monday
afternoon.
Internet Access in the French House
Status: Resolved
Friday, April 7th 12:00 PM - Monday April 10th 12:00 PM
The Internet connection in the French House has been restored.
Mail delivery
Status: Resolved
Thursday, April 6th 8:00 AM - 10:00 PM
General email delivery is backlogged due to a spam outbreak.
WCTS is working to clear the spam from the mail queues.
Security warning when accessing webmail.whitman.edu
Status: Resolved
Monday, April 3rd 5:00 PM - Wednesday, April 5th 11:20 PM
Accessing webmail.whitman.edu may have brought up a security
warning due to an SSL certificate mismatch. The mismatch has
been corrected and this issue is resolved. If you still get
a security warning when accessing webmail.whitman.edu,
reboot your computer.
CLEo Course Management System
Status: Completed
Thursday, March 30th, 5:00 - 5:35 PM
The CLEo Course Management System was down for
routine maintenance.
Blackboard Course Management System
Status: Down
Thursday, March 30th, 5:00 - 5:35 PM
The Blackboard Course Management System was down
for emergency maintenance.
Students mail server (students.whitman.edu)
Status: Resolved
Thursday, March 23rd, 8:30 - 10:40 AM
Mail service on students has been restored.
Main mail server (mail.whitman.edu)
Status: Completed
Wednesday, March 22nd, 5:00 - 6:00 PM
The main mail server (mail.whitman.edu) was down for maintenance.
netFiles
Status: Completed
Tuesday, March 21st, 5:00 - 6:35 PM
netFiles was down for maintenance.
Main mail server (mail.whitman.edu)
Status: Resolved
Tuesday, March 21st, 1:00 - 1:30 PM
The main mail server (mail.whitman.edu) was not accepting mail.
The server has been reset and service has been restored. Mail
sent to Whitman from off-campus was remotely queued and will be
delivered shortly.
Dial-in
Status: Resolved
Monday, March 20th, 7:00 - 8:55 AM
Dial-in service has been restored.
The network will be down in the Alumni House, Boyer House
and Reid Campus Center
Status: Maintenance Complete
Saturday, March 18th, Noon - 5:00 PM
Starting at noon on Saturday (3/18/2006), WCTS will be replacing the networking equipment in the Reid Campus Center. This maintenance work will take down the network in the Alumni House and the Boyer House as well. The network in all three buildings should be available for normal use by 5:00 pm. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before noon on Saturday.
You may need to shutdown and restart your computer sometime after 5:00 pm to re-establish your connection to the network.
Main Web Server
Status: Completed
Wednesday, March 15th, 3:00 - 4:30 PM
Maintenance on the main web server has been completed.
The "non-secure" IMAP email service will be turned off
Status: Complete
Monday, March 13, 9 am
If you use Thunderbird, Outlook, Outlook Express, or Apple Mail to read
your Whitman email, you are an IMAP email service user. Please read this
important notice.
If you use PINE, Webmail or if you use POP to read your Whitman email, you
can ignore this notice.
On *Monday MARCH 13* at 9 am, we will be turning off the "non-secure" IMAP
email service for all Faculty, Staff and Students. If you have not yet
switched your email setup to "secure" IMAP email, you need to do this
immediataely.
Follow the links below to (1) check if you do need to make changes, and
(2) if so, to make the actual changes to your setting:
Thunderbird (PC)
Thunderbird (Macintosh)
Outlook Express (PC)
Outlook 2003 (PC)
Apple Mail for OS X (Macintosh)
Make sure to check and change your settings if needed *BEFORE MARCH 13,
2006 AT 9 AM.*
WebAdvisor
Status: Resolved
Thursday, March 9, 4:00 - 5:45 PM
WebAdvisor services were not running due to a corrupt java jar file.
When the jar file (for DMI) was reinstalled and the services started
WebAdvisor was restored
Main mail server (mail.whitman.edu)
Status: Resolved
Sunday, March 5, 1:00 - 5:20 PM
The main mail server (mail.whitman.edu) was not accepting mail.
The server has been reset and service has been restored. Mail
sent to Whitman from off-campus was remotely queued and will be
delivered overnight.
netFiles
Status: Resolved
Monday, February 27, 3:50 - 4:05 PM
netFiles was down. The netFiles servers have been reset
and service has been restored.
Millenium server (squirrel)
Status: Completed
Thursday, February 16, 5:00 - 5:30 PM
The Millenium server (squirrel) was down for
routine maintenance.
netFiles
Status: Completed
Thursday, February 16, 5:00 - 5:20 PM
netFiles was down for routine maintenance.
Windows Application server (winapp)
Status: Completed
Thursday, February 16, 5:00 - 5:20 PM
The Windows Application server (winapp) was down for
routine maintenance.
Academic fileserver (acad-server)
Status: Completed
Thursday, February 16, 5:00 - 5:00 PM
The maintenance has been completed and did not require
any downtime.
Administrative fileserver (admin-server)
Status: Completed
Thursday, February 16, 5:00 - 5:00 PM
The maintenance has been completed and did not require
any downtime.
Memorial Hall Network
Status: Complete
Wednesday, February 8, 5:30- 6:30 PM
Starting at 5:30 pm on Wednesday (2/8/2006), WCTS will be reconfiguring the networking equipment in Memorial. The network in Memorial should be available for normal use by 6:30 pm. You should not be working on any documents or files stored on the network as you may lose changes or damage the documents that you have open. Make sure you close your files before 5:30 pm.
You may need to shutdown and restart your computer sometime after 6:30 pm to re-establish your connection to the network.
WebMail
Status: Resolved
Wednesday, February 1, 1:00 - 9:15 AM
Webmail would sometimes accept a login, but remain stuck at the
login page. This issue has been resolved.
WebMail
Status: Maintenance Complete
Tuesday, January 31, 5:30 - 6:00 PM
The WebMail service (http://webmail.whitman.edu) will be down for
emergency maintenance tonight January 31 from 5:30 - 6:00 PM. This
affects all users of the WebMail system. Other email services are not
impacted and will continue to work normally.
Main Web Server
Status: Resolved
Tuesday, January 31, 12:05 - 12:25 PM
The Main Web Server was down for urgent maintenance.
LDAP
Status: Resolved
Saturday, January 28, 8:00 am - 10:15 am
The Online Directory Server (LDAP) is down and is in the process of getting all the data reload into the system.
CLEo
Status: Resolved
Saturday, January 28, 8:00 am - 10:15 am
The CLEo (Sakai Course Management System) is down because of a failure in the Online Directory Server (LDAP).
Authentication Gateway
Status: Resolved
Saturday, January 28, 8:00 am - 10:15 am
The Authentication Gateway which proves secure access to web resources (like Web Advisor, and the Undergraduate Conference site) is temporarily not available due to a failure in the Online Directory Server (LDAP).
Changes to mailing lists
Status: Completed
Monday, January 23, 5-6 PM
As of 6 PM Jan 23, the students, community, rides, lostandfound and forsale lists will be moved to the to the new "lists" server (lists.whitman.edu) to help speed up email delivery. This means the email address for each list will change to the following:
students@lists.whitman.edu
community@lists.whitman.edu
rides@lists.whitman.edu
lostandfound@lists.whitman.edu
forsale@lists.whitman.edu
If you have these lists saved in your address book, you will need to update that entry with the new email address.
For a limited time, email messages sent to the old address will be automatically forwarded to the new email address and the sender will get back a reminder about the change in the address for the list.
Network on 3rd floor of Memorial
Status: Resolved
Thursday, January 19, 11:10 - 11:30 AM
The network on the 3rd floor of the Memorial building has
been restored.
Construction Cam
Status: Resolved
Tuesday, January 17, 4:00 PM - Wednesday, January 18 4:00 PM
The construction webcam is back up.
Network in Tamarac House
Status: Resolved
Tuesday, January 17, 4:00 PM - Wednesday, January 18 4:00 PM
The network in the Tamarac house has been restored
Network in MECCA House
Status: Resolved
Monday, January 16, 10:25 AM - Wednesday, January 18 1:30 PM
The network in the MECCA house has been restored.
Millenium server (squirrel)
Status: Completed
Thursday, January 12, 5:00 - 5:35 PM
The Millenium server (squirrel) was down for
routine maintenance.
Academic fileserver (acad-server)
Status: Completed
Thursday, January 12, 5:00 - 5:30 PM
The Academic fileserver (acad-server) was down for
routine maintenance.
Administrative fileserver (admin-server)
Status: Completed
Thursday, January 12, 5:00 - 5:20 PM
The Administrative fileserver (admin-server) was down for
routine maintenance.
netFiles
Status: Completed
Thursday, January 12, 5:00 - 5:15 PM
netFiles was down for routine maintenance.
Windows Application server (winapp)
Status: Completed
Thursday, January 12, 5:00 - 5:15 PM
The Windows Application server (winapp) was down for
routine maintenance.
North Hall Building Network
Status: Resolved
Sunday, January 8, 8:00 AM - 10:30 PM
The link to North Hall was 'flapping" (going up and down repeatedly).
The fiber optic network equipment was reset and the link has stabilized.
Library Building Network
Status: Resolved
Sunday, January 8, 8:00 AM - 10:15 PM
The network in the Penrose Library was down due to networking issues.
We moved the fiber connection to a different port and the link came back up.
Main Web Server
Status: Completed
Thursday, January 5, 5:00 - 5:20 PM
The Main Web Server was down for routine maintenance.
WebAdvisor/Grade Retrieval
Status: Resolved
Thursday, December 22, 4:30 p.m. - 12:30 a.m.
UPDATE: 12:30 a.m. Grades are now available via a separate system.
You can access grades at https://secureserver.whitman.edu/grades/.
***
9:30 p.m. WebAdvisor is currently experiencing issues due to high load.
WCTS staff are currently working on a solution to the problem.
Sending of email messages
Status: Resolved
Friday, December 16, 2:10 - 7:10 AM
The network virus scanner (mail.whitman.edu) would not accept new email
messages and the virus scanning software had to be shutdown and restarted
to fix the problem.
netFiles
Status: Completed
Thursday, December 15, 5:15 - 5:30 PM
netFiles was down for routine maintenance.
Academic fileserver (acad-server)
Status: Completed
Thursday, December 15, 5:00 - 5:20 PM
The Academic fileserver (acad-server) was down for
routine maintenance.
Millenium server (squirrel)
Status: Completed
Thursday, December 15, 5:00 - 5:15 PM
The Millenium server (squirrel) was down for
routine maintenance.
Administrative fileserver (admin-server)
Status: Completed
Thursday, December 15, 5:00 - 5:10 PM
The Administrative fileserver (admin-server) was down for
routine maintenance.
Windows Application server (winapp)
Status: Completed
Thursday, December 15, 5:00 - 5:10 PM
The Windows Application server (winapp) was down for
routine maintenance.
Main Internet Connection
Status: Resolved
Tuesday, December 13, 7:45 pm - 9:30 pm
The main 12Mb Internet connection has been restored.
Construction Web Camera
Status: Resolved
Monday, December 5, 1:50 - 4:00 PM
The Construction webcam is once again working normally.
Main Web Server
Status: Resolved
Monday, December 5, 9:55 - 10:25 AM
The Main Web Server is again responding to requests normally.
Marcus email sent via Pine
Status: Resolved
Monday, November 21, 6:00 AM - Monday, November 28 8:30 PM
WCTS discovered that email messages sent using Pine on
Marcus had not been delivered since last Monday (Nov 21, 2005).
We fixed the "delivery" problem on Marcus immediately. However, we failed
to notice at the time that all "sent" email messages were "stuck" and the
only way to send them was to release them manually.
We processed those "stuck" email messages and they have been delivered.
Email sent using email clients other than Pine (Outlook, Thunderbird,
OS-X Mail or WebMail) were not delayed and were delivered normally.
Also, the email server used by students was not affected.
Scheduled Maintenance of the Whitman Network
Status: Completed
Monday, November 21, 6:00 - 8:00 PM
6:00pm - 6:30pm The Main Network Router:
The entire campus network is down
6:00pm - 7:30pm The Internet Routers:
The connection to the Internet is down
7:30pm - 8:00pm The Residence Hall Router:
The main campus network is up but the Residence Hall network is down
Course Management server
Status: Completed
Monday, November 21, 3:10 - 4:10 PM
The Course Management server (blackboard) was down
for routine maintenance.
Student mail server
Status: Completed
Monday, November 21, 2:00 - 3:15 PM
The Student mail server (students) was down
for routine maintenance.
Datatel server
Status: Completed
Monday, November 21, 9:00 - 10:45 AM
The Datatel server (orion) was down
for routine maintenance.
Faculty and Staff mail server
Status: Completed
Monday, November 21, 6:00 - 8:30 AM
The Faculty and Staff mail server (marcus) was down
for routine maintenance.
Wireless network
Status: Resolved
Monday, November 13, 10:00 PM - Monday, November 14, 08:00 AM
The Vernier wireless security gateway was hung and had to be reset.
Academic and Administrative fileservers
Status: Completed
Thursday, November 10, 5:00 - 5:30 PM
The Academic and Administrative fileservers were down
for routine maintenance.
Millenium Server
Status: Completed
Thursday, November 10, 5:00 - 5:30 PM
The Millenium server (squirrel) was down for routine
maintenance.
netFiles
Status: Completed
Thursday, November 10, 7:00 - 7:25 AM
netFiles was down for routine maintenance.
Windows Application server
Status: Completed
Thursday, November 10, 7:00 - 7:10 AM
The Windows Application server (winapp) was down
for routine maintenance.
Voicemail server
Status: Completed
Thursday, November 10, 7:00 - 7:10 AM
The Voicemail server was down for routine maintenance.
Physical Plant Network
Status: Resolved
Monday, November 7, 10:10 AM - 10:20 AM
Port #20 was flooding the Physical Plant network with packets.
Olin Web Cam
Status: Resolved
Sunday, November 6, 7:00 AM - 9:30 AM
The Olin web cam has stopped responding to the network.
It appears that power to the camera is off. WCTS is
investigating the problem.
Olin Web Cam
Status: Resolved
Friday, November 4, 5:56 PM - November 5, 1:30 PM
The Olin web cam has stopped responding to the network.
It appears that power to the camera is off. WCTS is
investigating the problem.
Main Internet Connection
Status: Resolved
Friday, November 4, 10:45 PM - 00:15 AM
Main Internet connection was down for about 90 minutes
due to failure of an ATM card.
Network - Marcus House
Status: Resolved
Wednesday, November 2, 10:00 AM - 3:00 PM
Network access to the Marcus House has been restored.
Main Internet Connection
Status: Resolved
Wednesday, November 2, 7:45 PM - 8:00 AM
Main Internet connection was down for about 15 minutes
due to a BGP routing problem.
Academic and Administrative fileservers, netFiles
Status: Completed
Friday, October 14, 5:00 - 5:30 PM
Maintenance on the Academic, Administrative, and netFiles servers
has been completed.
Windows Application Server
Status: Completed
Friday, October 14, 5:00 - 5:25 PM
Maintenance on the Windows Application server has been completed.
FileMaker Server
Status: Completed
Friday, October 14, 5:00 - 5:15 PM
Maintenance on the FileMaker server has been completed.
Millenium Server
Status: Completed
Thursday, October 13, 5:00 - 5:20 PM
Maintenence on the Millenium server has been completed.
Internet Connection
Status: Resolved
Wednesday, October 12, 11:45 AM - 12:20 PM
The main Internet connection has been restored.
Olin webcam
Status: Resolved
Thursday, October 6, 9:00 - 11:45 AM
The Olin webcam is once again functioning normally
netFiles
Status: Completed
Thursday, September 22, 5:00 - 7:00 PM
netFiles will be down from 5:00 - 7:00 PM for emergency maintenance.
Please close all open files and log off from netFiles before 5:00 PM.
Failure to do so may result in corrupted or missing files. Once the
maintenance is complete, you may have to reboot in order to
re-establish your connection to the servers.
Main Web Server
Status: Resolved
Thursday, September 8, 10:30 - 11:00 AM
The main web server was failing to serve incoming requests. After a restart
(which resulted in a period of slowness as the server rebuilt its cache)
the problem was resolved.
Blackboard Course Management System
Status: Completed
Wednesday, September 7, 5:30 - 6:55 AM
Blackboard was down for routine maintenance.
Main Web Server
Status: Completed
Thursday, September 1, 7:15 - 7:30 AM
The main web server was down for routine maintenance.
Secure Web Server
Status: Completed
Thursday, September 1, 7:00 - 7:15 AM
The secure web server was down for routine maintenance.
WebAdvisor and QUACK
Status: Resolved
Monday, August 29, 10:45pm-11:20pm
Users experienced problems accessing various resources after logging
in, resulting in errors or time-outs when trying to load the web page.
Academic Server, Administrative Server, Voice Mail and Xythos Network Storage
Status: Maintennace Complete
Wednesday, August 11th 5:00 PM - 6:00 PM
The Academic and Administrative file servers (acad-server and admin-server) as well as the Voice Mail system, Netfiles Storage and the Millenium server (squirrel) will be down from 5:00 to 6:00 PM on Thursday, August 11th for routine maintenance.
********************************
WHAT THIS MEANS AND WHO IS AFFECTED:
********************************
Academic Server (acad-server), Administrative Server (admin-server) and Xythos Network Storage (netfiles):
This affects all students, faculty, and staff using the Acad-Server, Admin-Server and/or the Netfiles servers for network storage. You should not be working on any documents or files stored on these servers as you may lose changes or damage the documents that you have open while the servers are shutdown. Make sure you close your files before 5:00 p.m. on Thursday August 11th. You may need to shutdown and restart your computer Friday morning in order to re-establish your connection to
the server(s).
VOICE MAIL System
Access to voice mail will not be available from 5 p.m. to 6 p.m. on
Thursday while the maintenance is performed on the voice mail server.
The server will also not be accepting messages during this time. None of
your current messages, greetings, or settings should be affected by this
upgrade.
Email Servers, Web Advisor and Netfiles Storage
Status: Maintenance Completed
Wednesday, August 10th 8:00 PM - 9:00 PM
We will be performing maintenance on the network storage system this evening from 8 to 9 PM (8/10/2005). In order to perform the maintenance, we must also shutdown all email servers, the Datatel server (including Web Advisor) and the Xythos Netfiles system.
The faculty and staff email server (Marcus) and Student email server (students) will be down Wednesday, August 10th between 8:00 and 9:00 p.m. for maintenance. During this downtime, you will be unable to read your email (including from WebMail).
Any new email messages sent or received while the email servers are down will be kept in an email queue and will be delivered once the server is back online.
You will not be able to run any processes or access any data on the Datatel system while the server is down for Maintenance. This includes WebAdvisor and the Customized Web Access Kiosk (Quack).
Email Servers and Web Advisor
Status: Resolved
Tuesday, August 9th 6:00 PM - 12:30 AM
Email for Students, Faculty and Staff and Web Advisor are currently offline due to hardware failure within the storage network. If repairs go as planned, services are estimated to be back online at approximately 3:00 a.m.
Internet Connection
Status: Resolved
Friday, August 5th 8:30 PM - 10 PM
Access to the Internet is down. WCTS is investigating the problem. No ETA at this time.
Network Upgrades in Memorial, North Hall and Reid Campus Center
Status: Completed
Friday, August 5th 5:00 PM - 9:00 PM
WCTS will be upgrading the fiber
optic networking equipment in Memorial, North Hall and the Reid Campus
Center. You should not
be working on any documents or files stored on the network as you may lose
changes or damage the documents that you have open. Make sure you close
your files before 5:00 p.m.
You will need to shutdown and restart your computer sometime after 9:00
p.m. on Friday to re-establish your connection to these servers. Also,
network printers will have to be turned off and then back on after 9:00
p.m. as well.
Datatel Server & WebAdvisor (Orion)
Status: Completed
Thursday, July 28th 5:00 - 7:00 PM
The Datatel Server and WebAdvisor (Orion) will be down Thursday,
July 28th between 5:00 and 7:00 p.m. for pre-scheduled maintenance.
During this downtime, you will be unable to access Web Advisor resources.
We have asked all Datatel Users to log out of their datatel sessions by
5:00pm, Thursday evening.
Student Email Server (Students)
Status: Completed
Wednesday, July 27th 1:00 - 8:00 PM
The student email server (Students) was down Wednesday,
July 27th between 1:00 and 8:00 p.m. for routine maintenance.
Faculty/Staff Email Server (Marcus)
Status: Completed
Monday, July 25th 5:00 PM - 8:00 PM
The faculty and staff email server (Marcus) was down Monday, July 25th
between 5:00 and 8:00 p.m. for routine maintenance.
Webadvisor (Orion)
Status: Resolved
Monday, July 25th 9:00 AM - 12:00 PM
The Class search capabilities of Web Advisor was experiencing problems.
Other Web Advisor features were working properly.
Campus Systems
Status: Completed
Friday, July 15th 2:00 PM - 4:15 PM
Various campus systems (see sidebar for details) were taken
down due to issues with the cooling system in Olin Hall. Systems
were turned back online once the cooling system was functioning
and the temperature got below the danger threshold.
Millenium Server (squirrel)
Status: Completed
Thursday, July 14th 5:00 - 5:30 PM
The Millenium server was down for routine maintenance.
Administrative Windows File Server (Admin-Server)
Status: Completed
Thursday, July 14th 5:00 - 5:05 PM
The Administrative file server were taken down for routine maintenance.
Academic Windows File Server (Acad-Server)
Status: Completed
Thursday, July 14th 5:00 - 5:05 PM
The Academic file server was taken down for routine maintenance.
FileMaker Server (fm-server)
Status: Completed
Thursday, July 14th 5:00 - 5:05 PM
The filemaker server was taken down for routine maintenance.
FileMaker Server (fm-server)
Status: Resolved
Friday, June 17th 8:00 - 9:50 AM
The FileMaker service was refusing to start.
Millenium Server (squirrel)
Status: Completed
Thursday, June 16th 5:00 - 5:20 PM
The Millenium server was down for routine maintenance.
Administrative Windows File Server (Admin-Server)
Status: Completed
Thursday, June 16th 5:00 - 5:20 PM
The Administrative file server was down for routine maintenance.
Academic Windows File Server (Acad-Server)
Status: Completed
Thursday, June 16th 5:00 - 5:15 PM
The Academic file server was down for routine maintenance.
FileMaker Server (fm-server)
Status: Completed
Thursday, June 16th 5:00 - 5:10 PM
The filemaker server was down for routine maintenance.
Card Swipe Server
Status: Resolved
Tuesday, May 17th 5:00 AM - 4:15 PM
The Card Swipe server required hardware maintenance to fix.
Millenium Server (squirrel)
Status: Completed
Friday, May 13th 5:00 - 6:05 PM
The Millenium server was down for routine maintenance.
Administrative Windows File Server (Admin-Server)
Status: Completed
Friday, May 13th 5:00 - 5:40 PM
The Administrative file server was down for routine maintenance.
Academic Windows File Server (Acad-Server)
Status: Completed
Friday, May 13th 5:00 - 5:40 PM
The Academic file server was down for routine maintenance.
FileMaker Server (fm-server)
Status: Completed
Friday, May 13th 5:00 - 5:30 PM
The filemaker server was down for routine maintenance.
Academic Windows File Server (Acad-Server)
Status: Resolved
Thursday, May 12th 12:15 PM - 12:25 PM
The academic Windows file server (Acad-Server) had crashed and had to be
turned off
and then back on.
Internet Connection
Status: Resolved
Monday, May 9th 5:55 PM - 7:10 PM
The link on a fiber optic switch went down around 5:55 p.m. and failed to come back online automatically. This impacted Internet service for the main Campus, ResNet, and ResNet Plus.
Connectivity has returned to normal, but we will be monitoring it closely.
ResNetPlus Internet Access
Status: Resolved
Friday, May 6th 1:30 AM - 11:45 AM
The fiber optic link between Olin Hall and the Reid Campus Center went down around 1:30am Friday morning
and that link failed to come back online automatically. This impacted students who have
signed up to use the ResNetPlus service. Normal Residence Hall Internet traffic was automatically switched to
the backup "peering" link we have with our ISP (PocketInet).
Once the fiber optic link was reset, the ResNetPlus service was restored and all Residence Hall
Internet connectivity returned to normal.
Internet Connection
Status: Resolved
Monday, May 2nd 3:00 PM - May 2nd 5:30 PM
A worm, virus, or some other form of malware is stealing available public
IP addresses. This means computers on campus are often not able to connect
to the Internet. WCTS is aware of the problem and is working to resolve it.
Updates will be posted as more information becomes available.
WCTS has restricted the IPs which can request a public IP address to just
the valid Whitman local IPs (which is a small subset of our available local
addresses). This will slow down the ability of the virus to steal public
IPs, but not completely prevent it. WCTS is working to identify the
infected host(s) and remove the virus from campus.
Off-campus email connection through Charter Cable
Status: Resolved
2nd Week of April - May 4th, 2005
We have received a number of reports that Whitman users with home
connections through Charter are having problems connecting to their
Whitman email, resulting in extremely slow connections, or connection
failures or time-outs. We have received no reports of problems from any
other internet service providers. WCTS cannot find any reason for this
within the Whitman network. All indications are that the problem is with
Charter. WCTS was finally successful in reaching a local support person on
April 20th who said he would investigate the problem. No subsequent
updates have been received from Charter. WCTS does have a possible
work-around that may help. More
information
Olin webcam
Status: Resolved
Monday, March 21 8:00 AM - Tuesday, May 3 2:00 PM
The Olin webcam has been replaced. It is once again functional, but
is currently in a temporary location. It will be moved to its normal
location sometime in the future.
Internet Connection
Status: Resolved
Friday, April 15 3:30 - 4:45 PM
180 Networks (our upstream service provider) was having routing problems.
Those problems have been resolved and now everything should be back to
normal.
Academic and Administrative File Servers
Status: Completed
Thursday, April 14 5:00 - 5:30 PM
The Academic and Administrative File Servers (acad-server and admin-server)
will be down for routine maintenance. You should make sure to close all
files stored on acad or admin before 5:00 PM. You may have to reboot your
machine on Friday morning in order to reestablish your connection to the
servers.
FileMaker Server
Status: Completed
Thursday, April 14 5:00 - 5:30 PM
The FileMaker server (fm-server) will be down for routine maintenance. Please
be aware that failure to COMPLETELY shut down all FileMaker applications
before 5:00 PM may result in data loss or corruption. You may have to reboot
your machine on Friday morning in order to reestablish your connection to
the server.
ResNet in Douglas and Prentiss
Status: Resolved
Wednesday, April 6 3:00 PM - Thursday, April 7 5:00 PM
One or more students installed a rogue Apple wireless Access Point in
in Douglas. The AP acted as a DHCP server and was handing out IP addresses
in the 192.168/16 netblock. This caused several student machines in both
Douglas and Prentiss to pick up invalid IP addresses. As a result, they
were unable to access campus and Internet resources. Any students having
problems connecting to the Internet or to campus should reboot their
computers.
The rogue AP's port has been turned off. WCTS is attempting to contact
the student(s) involved and is monitoring the situation in case the AP is
moved to a different port or additional restricted devices are connected
to the network.
Residence Hall Network
Status: Resolved
Saturday, April 2, 10:00 AM - Wednesday, April 6 12:00 PM
The Residence Hall is experiencing routing issues that prevent traffic from
reaching the main campus or the Internet. WCTS is working to resolve the
problem.
Webmail
Status: Resolved
Monday April 4, 11:00 - 11:20 AM
Webmail was refusing to allow users to log in - it would return an "invalid
username or password" error. The problem was that it was unable to contact
the primary DNS server and was therefore unable to find marcus and students.
Service has been restored.
Main Mail Server
Status: Resolved
Monday April 4, 12:00 AM - 8:30 AM
The Main Mail Server's SMTP service died last night. Service has been
restored. Messages submitted on a different local server (i.e. Marcus,
Students, or webmail) were queued and will be delivered during the day.
External messages destined for Whitman were queued off-site and will be
delivered during the day.
Residence Hall Network
Status: Resolved
Friday, April 1, 2:30 PM - 5:30 PM
The Residence Hall experienced routing issues that prevented traffic from
reaching the main campus or the Internet.
Olin Computer Lab
Status: Closed
Sunday, March 27 7:30 PM - Tuesday, March 29, 10:00am
The lab was closed due to multiple water leaks in the ceiling. Repairs
were made Monday, and the lab opened again Tuesday morning.
Network in Olin Hall
Status: Completed
Saturday, March 19 1:00 - 2:25 PM
The network in Olin Hall will be unavailable during network
upgrades. Those in Olin Hall will not be able to use the
network during the downtime. Those outside Olin will not
be able to reach any of the servers or resources in Olin.
Course Management Server
Status: Completed
Saturday, March 19 12:30 - 2:10 PM
The Course Management Server (blackboard) will be down for
routine maintenance. Access to the Course Management system
will be unavailable during the downtime.
Main Internet Connection
Status: Completed
Saturday, March 19 10:30 - 11:30 AM
The main campus Internet connection will be down as our
networking equipment is upgraded. Those on campus will not
be able to access off-campus resources during the downtime
and vice-versa.
Datatel Server
Status: Completed
Saturday, March 19 10:30 - 11:30 AM
The Datatel Server was down for routine maintenance.
Datatel was unavailable during the downtime.
Network in Maxey Hall
Status: Complete
Saturday, March 19 10:30 - 11:00 AM
The network in Maxey Hall will be unavailable during network
upgrades. Those in Maxey Hall will not be able to use the
network during the downtime.
Students Email Server
Status: Completed
Saturday, March 19 8:30 - 10:15 AM
The students email server (students.whitman.edu) will be down
for routine maintenance. During the downtime, students will
not be able to access their email. No new mail for students
will be delivered during the downtime, but it will be queued
locally and delivered once students is back up.
Faculty/Staff Email Server
Status: Completed
Saturday, March 19 8:30 - 9:10 AM
The Faculty/Staff Email Server will be down for routine
maintenance. Faculty/Staff will not be able to access
their email during the downtime. New mail for Faculty/Staff
will be stored on-site and delivered once the server is back up.
Secure Web Server
Status: Completed
Saturday, March 19 8:30 - 8:50 AM
The Secure Web Server will be down for routine maintenance.
During the downtime, the Bookstore's website (bookstore.whitman.edu)
will not be available. Whitman secure web applications will also
not be available.
Academic File Server
Status: Completed
Saturday, March 19 8:00 - 8:45 AM
The Academic File Server (acad-server) will be unavailable
during routine maintenance. You will not be able to access
files stored on acad-server during the downtime. You will
need to close your files on Friday - if you leave them open
when the server is brought down, they may be damaged. You
will need to reboot your machine on Monday in order to
re-establish a connection to the server.
Campus Mail Server
Status: Completed
Saturday, March 19 8:00 - 8:05 AM
The Campus Mail Server will be down for routine maintenance.
New mail sent to Whitman will be queued off-site while the
server is down and will be delivered once it is back up.
File Maker and Corporate Time Server
Status: Resolved
Wednesday, March 16th 5:30 to 7:30 pm
The File Maker / Corporate Time server has died and will not restart. You will not be able to
access any File Maker Pro databases stored on this server or your Corporate Time Calendar until
the server can be repaired or re-built.
Main Web Server
Status: Completed
Wednesday, March 16th 5:00 to 5:10 pm
The main web server will be brought down for maintenance at
5:00 PM Wednesday March 16th. While the server is down you
will not be able to access www.whitman.edu, webmail.whitman.edu,
or the proxy server. Service will be restored by 5:15 PM.
Acad-server and admin-server
Status: Completed
Tuesday, March 15th 6:00 to 6:30 pm
The Academic and Administrative file servers (acad-server and admin-server)
will be down for scheduled maintenance tonight from 6:00-6:30 pm.
You should not be working on any documents or files stored on either
server as you may lose changes or damage the documents that you have open
while the server is shutdown. Make sure you close your files before 6:00
p.m. on Tuesday March 15th. You will need to shutdown and restart
your computer Wednesday morning in order to re-establish your connection
to the server(s).
ResNet Internet Connection
Status: Resolved
Thursday, March 10th 12:10 to 1:55 am
The ResNet Internet Connection was down for about 1 hour 45 minutes Thursday
early morning. Service has been restored. This was an upstream service
provider problem. Charter had a "scheduled" outage that they did not inform
Pocketinet about.
ResNet Internet Connection
Status: Resolved
Sunday, Feb 20th 8:00 pm to 9:15 pm
The ResNet Internet Connection was down for just over an hour Sunday evening.
Service has been restored. This was an upstream service provider problem.
Charter decided to replace some networking equipment and apparently did not
inform Pocketinet until the maintenance was already underway.
ResNet Internet Connection
Status: Resolved
Friday, Feb 18th 1:20 am to 2:45 am
The ResNet Internet Connection was down for about two hours this morning.
Service has been restored. This was an upstream service provider problem.
Charter decided to replace some damaged fiberoptic cable and apparently did
not inform Pocketinet until the repair was already underway.
Card Swipe Server
Status: Resolved
Thursday, Feb 17th 8:00 am to 11:55 am
The Card Swipe server is currently impaired. All readers are offline.
Transactions can be made, but they will not go through until the server has
been restored. Also, balances will not be displayed. WCTS has contacted
the server's support personnel and is working with them to resolve the issue.
Main Internet Connection
Status: Service Restored
Wednesday, Feb 16th 9:45 am to 11:30 am.
A denial of service attack launched from our main web server flooded the
main Internet Connection with a large number of packets per second taking
it offline.
Main Web Server
Status: Service Restored
Wednesday, Feb 16th 11:00 am to 1:30 pm.
The main web server was taken offline to stop the denial of service attack
and allow the server to be inspected and the hacker tools to be removed.
The security hole has been fixed.
FileMaker Server
Status: Maintenance complete
Thursday, Feb 10 5:00 to 6:00 p.m.
The FileMaker server is down for routine maintenance. Service will be
restored by 7:00 PM.
Acad and Admin Servers
Status: Maintenance complete
Thursday, Feb 10 5:00 to 6:00 p.m.
The Acad and Admin servers are down for routine maintenance. Service will
be restored by 7:00 PM.
Voicemail Server
Status: Completed
Thursday, Feb 10 7:30 to 7:45 a.m.
The voicemail server will be shut down between 7:30 and 7:50 AM Thursday
February 10, 2005 for emergency maintenance. Voice mail will be unavailable
at this time. The server will not accept any new messages during the
downtime. None of your current messages, settings, or greetings should be
affected by this maintenance.
Datatel Server (Orion)
Status: Maintenance Complete
Saturday, Jan 22 6:00 to 8:00 p.m.
Datatel server (Orion) was unavailable while maintenance was performed on
datatel server. Datatel users were asked to close their sessions
before 5:00pm on Friday, January 21st. WebAdvisor and Kiosk web services
were interrupted. Service was restored by 7:30 PM.
Faculty/Staff Email Server (Marcus)
Status: Maintenance Complete
Thursday, Jan 13 5:00 to 6:00 p.m.
The faculty and staff e-mail server (Marcus) is down for routine maintenance.
During this downtime, you will be unable to read your email or send new
messages. Any incoming messages from off campus will be kept in a queue and
delivered once the server is back online. Service will be restored by 6:00 PM.
LDAP Directory
Status: Resolved
Thursday, Jan 13 5:00 to 9:30 a.m.
The LDAP directory (aka the Whitman Campus Directory) was incomplete. This
caused errors when looking up names, email addresses, etc. The directory has
been rebuilt and service has been restored.
Secure Server
Status: Maintenance Complete
Thursday, Jan 13 7:30 to 8:30 a.m.
One of the processes on the secure web server failed. This caused many
important web pages (such as the workorder system) to fail. The malfunctioning
process has been restarted and service has been restored.
Acad and Admin Servers
Status: Maintenance Complete
Wednesday, Jan 12 5:00 to 5:45 p.m.
The Acad and Admin servers will be shut down between 5:00 and 6:00 p.m.
Wednesday January 12, 2005 for routine maintenance. You will need to
shutdown and restart your computer sometime after 6:00 p.m. on Wednesday
to re-establish your connection to these servers. Also, network printers
will have to be turned off and then back on after 6:00 p.m. as well.
Main Web Server
Status: Resolved
Wednesday, Jan 12 5:00 to 6:30 p.m.
The mail web server (quark.whitman.edu) is down for emergency maintenance.
Whitman's main web page (www.whitman.edu), Webmail (webmail.whitman.edu),
and the proxy server will be unavailable during the downtime.
Service will be restored by 7:00 PM.
Main Web Server
Status: Resolved
Tuesday, Jan 11 5:00 to 5:30 p.m.
The Main Web Server (quark.whitman.edu, aka www.whitman.edu) is down
for emergency maintenance.
Webmail (webmail.whitman.edu) and the proxy server are also be unavailable
during the downtime. Service will be restored by 5:30 PM.
Blackboard Course Management System
Status: Resolved
Thursday, Jan 6 5:00 PM - Friday, Jan 7 9:00 AM
The Blackboard server (blackboard.whitman.edu) was taken down for routine
maintenance. After maintenance was complete and the server was rebooted, the
blackboard system refused to come up. WCTS is working with Blackboard
technical support to resolve the issue.
Blackboard Course Management System
Status: Resolved
Wednesday, Jan 5 noon - Thursday, Jan 6 10 AM
The Blackboard Course Management System did not restart correctly after the
server was rebooted. WCTS is working with Blackboard technical support
to locate and fix the problem.
W32/Zafi.D "Merry Christmas" Virus Warning
Status: Resolved
Tuesday, Dec 14 4:30 pm - Monday, Jan 3 5:00 pm
A new virus, W32/Zafi.D, is being spread. It arrives as an attachment to
an email containing a holiday greeting message. The virus often has a
subject line of "Merry Christmas" and may appear to be a electronic
holiday greeting card. If you receive a suspicious message, DELETE
IMMEDIATELY. If you suspect your computer to be infected,
disconnect your computer from the network and contact WCTS
immediately.
WebAdvisor/Datatel down
Status: Completed
Wednesday, Dec 29 8:30am - 10:30am
The WebAdvisor/Datatel server was down for routine maintenance.
Service to both WebAdvisor and Datatel has now been restored.
Network down: Router installation
Status: Completed
Sunday, Dec 19 6am - noon
The failed main router will be replaced. All network
and Internet resources will be unavailable at this time.
Main Web Server reboot
Status: Completed
Friday, Dec 17 5 - 5:10 PM -
The Main Web Server (quark.whitman.edu, aka 'www.whitman.edu') was
rebooted at 5 PM on Friday, December 17th. Total downtime was approximately 10 minutes.
Problems with Internet connectivity
Status: Resolved
Friday, Dec 17 8am - 5pm -
180 networks (our Internet Service Provider) was having problems with one
of their routers. During this time we were running on our backup (slower)
Internet connection. 180 has installed a new router and we have switched
back to the faster 180 Internet connection.
Problem with "Some" Windows Microcomputer on Campus during
Automatic Microsoft Update
Status: Resolved
Friday, Dec 17, 7 am
"Some" Windows Microcomputers on campus were reported as failing to come
back up after automatic Windows update. Should a "timeout" occur during
this
automatic updatee (reasons such as Microsoft site being busy or network
speed), the computer freezes. You need to reboot the system. You might
see an error msg on the screen--just leave it alone and it will restore.
Email Delay - Virus Outbreak on Campus
Status: Disinfected
Tuesday, Dec 14 4:30 pm
Three computers on campus got infected with a new virus, W32/Zafi.D,
affecting the entire campus network. They were identified, disconnected,
and later disinfected.
Campus Network - Memorial
Status: Resolved
Monday, Dec 13 8-10 AM -
A switch on the 3rd floor of the Memorial building failed. The switch has
been replaced and service has been restored.
Internet Connection
Status: Temporarily Fixed
Thursday, December 9, 2004 -
Both connections to the Internet have been now been restored.
Campus Network
Status: Temporarily Fixed
Wednesday, December 8, 2004 -
Early morning power outage in Olin caused our main network router to
break down. WCTS installed "temporary" fixes to restore as many
services as possible.
Main Web Server
Status: Completed
9-10 AM Sunday dECEMBER 5
The Main Web Server (quark.whitman.edu) was down for emergency hardware
maintenance. Service has been restored.
Datatel Server (Orion)
Status: Completed
6:00 pm - 8:00 pm, Saturday, December 4
Datatel server (Orion) will be unavailable while patches are applied to
the COLL17 live account. Datatel users have been asked to close their
sessions before leaving campus on Friday, Dec 3. WebAdvisor and Kiosk web
services will be interrupted.
Web Registration
Status: Resolved
6:30 pm Thursday, December 2nd - 11:00 pm Thursday, December 2nd -
The web registration system slowed down and halted during the Freshmen
registration period.
Freshmen were able to continuing registering for courses at the
Registrar's office.
The system was restored to normal operation early on Friday morning and is
currently available.
Main Internet Connection
Status: Resolved
11 pm Tuesday, Novemver 30th - 2:30 pm Wednesday, December 1st -
The main campus 3Mb Internet connection is down. Main campus Internet
connection
is using the backup T1 connection. ResNet Internet connection is not
impacted by this problem.
WCTS is investigating the problem.
Main Web Server
Status: Resolved
5:00 - 5:20 PM Tuesday November 30 -
The Main Web Server (quark.whitman.edu, aka www.whitman.edu) was
unavailable during a reboot. Service has been restored.
Admin Server
Status: Resolved
10:00 - 10:45 AM Friday November 19 -
The Administrative file server (admin-server.whitman.edu) locked up due
to a hard drive failure. The bad drive has been pulled and service
has been restored.
Main Web Server
Status: Complete
5:00 - 6:15 PM Thursday November 18 -
The Main Web Server (quark.whitman.edu, aka www.whitman.edu) is down
for routine maintenance. Service will be restored by 7:00 PM.
Filemaker Server
Status: Complete
5:00 - 5:45 PM Thursday November 18 -
The Filemaker Server (fm-server.whitman.edu) is down for routine maintenance. Service will be restored by 7:00 PM.
Admin Server
Status: Resolved
8:00 - 9:00 AM Thursday November 18 -
The server was responding slowly due to a process taking up excessive amounts of CPU. The server was rebooted and the problem has been resolved.
Students
Status: Complete
5:00 - 5:45 PM Tuesday November 16 - The Students email server (students.whitman.edu) will be down from 5:00 - 7:00 PM on Tuesday, November 16 for routine maintenance.
Residence Hall Internet
Status: Resolved
1:30 - 3:00 PM Sunday November 14 -
Access to the Internet from the Residence Halls was down due to a non-responsive bandwidth shaping device
which had to be reset before it would start working again.
Voice Mail Server
Status: Resolved
5:00 - 5:20 PM November 12 -
The Voice Mail Server is down for emergency hardware maintenance.
Service will be restored by 6:00 PM.
Blackboard
Status: Resolved
5:00 - 6:00 PM November 10 -
The Blackboard server (blackboard.whitman.edu) is down
for routine maintenance. Service will be restored by 7 PM.
Library Wireless Network
Status: Resolved
November 2nd through 10th - Laptops using the wireless network have
experienced intermittent problems where they do not get valid
IP address information and their network connections do not work.
Rebooting the laptop has fixed the problem in some cases.
Secure Web Server
Status: Resolved
5:00 - 6:00 PM November 8th -
The Secure Web Server is currently down for hardware maintenance.
Service will be restored tonight by 7:00 PM.
Secure Web Server
Status: Resolved
5:00 - 5:30 PM November 4th -
The Secure Web Server is down for emergency hardware maintenance.
Service will be restored later tonight.
Secure Web Server
Status: Resolved
5:00 - 5:30 PM November 3rd -
The Secure Web Server is down for emergency hardware maintenance. Service should be restored by 6:00 PM.
Library 3rd Floor Network
Status: Resolved
10:00 a.m. - 10:30 a.m. November 3rd - The network on the 3rd floor in the Library is down. WCTS is investigating the problem.
Marcus mail server
Status: Resolved
5:00 - 6:30 PM November 2nd -
Marcus was down for scheduled maintenance. Service has been restored
Admin File Server
Status: Resolved
5:15 PM until 5:30 PM November 2nd -
The server was unavailable during a reboot. Service has been restored.
WebAdvisor/Quack Web Server
Status: Resolved
09:00 a.m. until 10:00 a.m. - WebAdvisor/Quack Web Server: These web services were unavailable do to a corrupted security certificate. A new certificate has been ordered. Services have been restored but until the new certificate is
received and installed a certificate expiration warning will be displayed any time these web resources are accessed.
Academic Server
Status: Maintenance complete
9 a.m. until noon, Saturday October 23rd - Academic Server: This affects all students, faculty, and staff using the Acad-Server
for network storage. You should not be working on any documents or files stored on the academic server as you may lose changes
or damage the documents that you have open while the server is shutdown. Make sure you close your files before 9:00 a.m.
You will need to shutdown and restart your computer sometime after noon on Saturday to re-establish your connection to the server.
FileMaker Server
Status: Maintenance complete
9 a.m. until noon, Saturday October 23rd - FileMaker Server: This affects specific staff and administrative departments only.
For those using the Filemaker server, please be aware that failure to COMPLETELY SHUT DOWN your Filemaker applications by 9 a.m.
on Saturday may result in data loss or corruption.
FileMaker Server
Status: Maintenance complete
9 a.m. until noon, Saturday October 23rd - Voice Mail Server: Access to voice mail will not be available from
9 a.m. to noon. on Saturday while the maintenance is performed on the voice mail server. The server will also not be
accepting messages during this time. None of your current messages, greetings, or settings should be affected by this maintenance.
Faculty/Staff Email Server (Marcus)
Status: Maintenance Complete
10 p.m. until 11 p.m., Thursday October 21st - The faculty and staff e-mail server (Marcus) will be unavailable this
evening (Thursday, October 21st) from 10-11 p.m. for maintenance. During
this downtime, you will be unable to read your email or send new messages.
Any incoming messages from off campus will be kept in a queue and delivered once the server is back online..
Wireless Network
Status: Resolved
3:10 p.m. - 5:30 p.m. October 17th - Computers connected to the wireless network could not reach the local Whitman campus network or the Internet. The Vernier wireless gateway was hung and had to be restarted.
Outgoing Email - McAfee VirusScan Enterprise 8.0i
Status: Resolved
UPDATE - It appears that this is actually a feature (port-blocking) that affects only a handful of applications rather than all outgoing email as previously thought.
12:00 pm, October 1st - present -
Limited Faculty and Staff computers that have McAfee VirusScan Enterprise 8.0i are having trouble sending outgoing mail.
This only affect computers delivered in the last few months that have the newest version of VirusScan installed.
The problem appears to be caused by a recent update to the software that is blocking outbound connections to mail servers.
We are currently trying to ascertain the details and come up with a permanent fix.
In the interim, when you need to send email, right-click the VirusScan "shield" icon in the bottom right-hand corner of your screen.
Left-click "Disable On-Access Scan" in the menu that appears.
IMPORTANT - when you are finished sending email, right-click
the icon again and left-click "Enable On-Access Scan" to reenable VirusScan and keep your computer protected.
ResNet Network
Status: Resolved
12:00am, September 30th - 12:00 pm, September 30th - Several students are reporting long delays and timeouts in accessing resources on the Internet. On-campus resources seem unaffected. WCTS is currently investigating the problem. Please check back for updates.
WebAdvisor
Status: Resolved
12:00am to 8:00am, September 29th -
WebAdvisor was unavailable due to a shutdown of the datatel messaging interface (DMI). DMI was restarted and Webadvisor is currently working.
Incoming Email from the Internet
Status: Resolved
September 25th to present -
Delivery of incoming email from the Internet to Whitman college was delayed due to a failure of the local
email virus scanner to accept new email messages. Incoming email is now getting routed around the problem
until the problem can be located and fixed.
Incoming & Outgoing Email
Status: Resolved
3:00 p.m., September 19th to present -
Email delivery incoming and outgoing from campus is seeing some delays. Connect times are slow,
but mail should be accepted. More information to follow.
Main Campus Internet Connection
Status: Resolved
8:00 a.m., September 20th to 10:00 a.m., September 23rd -
Users are experiencing slow Internet access with some off-campus web sites not loading correctly or not loading at all (timing out).
The main 3Mb connection from OneEigthyNetworks is experiencing random intermittent connectivity and packet loss
problems.
This connection has been shutdown and traffic has switched to the 1.5Mb connection from the Washington State K20
network until the problems can be located and fixed.
Acad-Server
Status: Maintenance Downtime
7:00 p.m, Tuesday, September 21, 2004 - 4:00 p.m., Wednesday, September 22, 2004, -
The Acad-Server went down at 7:00 p.m. to perform diagnostics. The server will be offline until further notice.
Please access your files in "Read-Only" mode on the Admin-Server until the problem has been resolved.
See instructions at the following link:
Instructions to access alternate Network storage
Acad-Server
Status: Unstable, Read-Only
11:00am-7pm, Tuesday, September 21, 2004 -
Server required immediate diagnostics to address instability problems.
All files were made "Read Only" to allow beginning of analysis and
repair process.
More Details...
Acad-Server
Status: Unstable
9:20pm-9:55, Monday, September 20, 2004 -
Server crashed and required rebooting. During outage, users were unable to access or save files on
server. Server operation was restored, but remained unstable with subsequent outage likely. Lab
Users:
Trying to save document caused lab computer to freeze.
Acad-Server
Status: Back Up, Pending Diagnostics
2:00 - 3:30 p.m., Monday, September 20, 2004 -
The Acad-Server had crashed and users were unable to save or read their
files. The server was restarted, and WCTS began working with Dell tech
support to troubleshoot the problem. Original plan was to schedule
downtime for diagnostics on Wednesday evening, Sept 22, but downtime was
moved earlier to Tuessday, as listed in Sept 21 event posting.
Computer Lab Macintosh Logins
Status: Resolved
2:00 - 3:30 p.m., Monday, September 20, 2004 -
Macintosh computers in the labs, which authenticate specfically against
the Acad-Server, were unable to authenticate while the Acad-Server was
down. Problem resolved when server restarded
Web Login Failing
Status: Resolved
9:30 - 10:45 a.m., Saturday, September 18, 2004 -
Login to Whitman web applications was timing out or failing.
The problem was located and resolved.
Acad-Server Unresponsive
Status: Resolved
7:00 - 8:30 a.m., Friday, September 17, 2004 -
Access to the Acad-Server was unavailable early Friday morning. The
server was restarted and the problem was resolved.
Web Login Failing
Status: Resolved
9:30 - 10:45 a.m., Saturday, September 18, 2004 -
Login to Whitman web applications was timing out or failing. The problem
has been located and resolved.
Acad-Server Unresponsive
Status: Resolved
7:00 - 8:30 a.m., Friday, September 17, 2004 -
Access to the Acad-Server was unavailable early Friday morning. The
server was restarted and the problem was resolved.
Incoming & Outgoing Email
Status: Resolved
8 a.m., August 25-26 -
Users are again experiencing timeouts and duplicate emails messages.
Issue has been reopend with vendor support.
Main Campus Internet Connection
Status: Resolved
7:00 a.m. - 11 p.m. September 8th -
The main campus 3Mb Internet connection from OneEightyNetworks is
experiencing curcuit connectivity issues. No disrtutption in service.
Main campus Internet traffic is using the backup T1 connection from the
Washington K20 network.
Incoming & Outgoing Email
Status: Resolved
8 a.m., August 19 to 1:30 p.m. August 20, 2004 -
Users were experiencing timeouts and duplicate emails messages. Worked
with the vendor's tech support team to resolved the issue.
Campus Internet Connection
Status: Complete
Wednesday, August 18, 2004, 5 p.m.- 7 p.m. -
Connection was down for maintenance. Affected on-campus and dial-in
connections.
Math Network
Status: Completed
Friday, August 13, 2004, 9 a.m.-12:00 p.m. -
The Math Network was moved onto the main campus network.
library.whitman.edu
Status: Completed
Thursday, August 12, 2004, 5-6 p.m. -
The IP address for library.whitman.edu was changed, resulting in brief
downtime.
Card Swipe Server
Status: Completed
Wednesday, August 11, 2004, 3-5 p.m. -
The Blackboard Card Swipe server was down for maintenance. Only those
staff members who work directly with the server were affected. No effect
on cardswipe access to buildings.
Outgoing Email
Status: Resolved
Friday, August 6, 2004, 5:30-6:00 p.m. -
Outgoing email from on campus and via webmail was unavailable. The issue
has been resolved and everything is working normally.
Campus Network
Status: Completed
Thursday, August 5, 2004, 9 a.m. -
Memorial Building and Penrose House were included in the new campus
computer registration system. Detailed instructions for the registration
process, plus solutions for common problems can be found at
http://wcts.whitman.edu/docs/network/computer-registration.html.
Campus Network
Status: Completed
Wednesday, August 4, 2004, 9 a.m. -
Alumni House, Boyer House, Cordiner Hall, Hall of Music, Harper Joy
Theater, Health Center, Physical Plant, Reid Campus Center, Sherwood
Center were included in the new campus computer registration system.
Detailed instructions for the registration process, plus solutions for
common problems can be found at
http://wcts.whitman.edu/docs/network/computer- registration.html.
Voice Mail System
Status: Completed
Tuesday, August 3, 2004, 1 p.m. -
The voice mail system was down from 1 p.m. until 11 p.m. to install an
upgraded version of the software.
Card Swipe System
Status: Back online
Monday, August 2, 2004, 8 a.m. - The card swipe server
system died over the weekend. HP has been called about the failure and is
investigating the problem.
Hunter Network
Status: Completed
Thursday, July 29, 2004, 6 a.m. - The network in Hunter will
be down from 6-9 a.m. for scheduled maintenance.
Campus Internet Connection
Status: Completed
Wednesday, July 28 and Thursday, July 29, 2004, 5-6pm both
days. -
Connection will be down for maintenance. Affects on-campus and dial-in
connections.
Science Building Network
Status: Completed
Thursday, July 29, 2004, 9 a.m. -
The Hall of Science will be included in the new campus computer
registration system. This means that computers in the Hall of Science
will not be able to access the Internet until they are registered.
Detailed instructions for the registration process, plus solutions for
common problems can be found at
http://wcts.whitman.edu/docs/network/computer-registration.html.
Maxey Hall Network
Status: Completed
Tuesday, July 27, 2004, 9 a.m. -
Maxey Hall will be included in the new campus computer registration
system. This means that computers in Maxey Hall will not be able to
access the Internet until they are registered. Detailed
instructions for the registration process, plus solutions for common
problems can be found at
http://wcts.whitman.edu/docs/network/computer-registration.html.
Marcus Email Server
Status: Maintenance complete
Friday, July 23, 2004, 5 p.m. -
Saturday, July 24, 2004, 7:55 a.m. - System down for scheduled
maintenance. Incoming email will be held and delivered when system back
online.
Admin-Server
Status: Maintenance complete
Friday, July 23, 2004, 5-6 p.m -
System shut down to replace failing backup power supply.
Internet
Status: Maintenance complete
Thursday, July 22, 2004, 5-6 p.m - Router upgrade to support
upcoming Internet connection ISP (OneEighty Networks) conversion. All
computers connected to the Whitman network, including dial-in, will be
affected. Any email sent while the Internet connection is down will be
delivered once the connection is restored.
Olin Hall Network
Status: Completed
Thursday, July 22, 2004, 8 a.m. - Olin Hall will be included
in the new campus computer registration system. This means that computers
in Olin Hall will not be able to access the Internet until they are
registered. Detailed instructions for the registration process, plus
solutions for common problems can be found at
http://wcts.whitman.edu/docs/network/computer-registration.html.
Hunter Conservatory Network
Status: Completed
Wednesday, July 21, 2004, 9 a.m. - Hunter Conservatory will be included in the new campus computer registration system. This means that computers in Hunter Conservatory will not be able to access the Internet until they are registered. Detailed instructions for the registration process, plus solutions for common problems can be found at http://wcts.whitman.edu/docs/network/computer-registration.html. Penrose Library Network
Status: Completed
Wednesday, July 7, 2004, 9 a.m. - Penrose Library will be included in the new campus computer registration system. This means that computers in Penrose Library will not be able to access the Internet until they are registered. Detailed instructions for the registration process, plus solutions for common problems can be found at http://wcts.whitman.edu/docs/network/computer-registration.html.
Student Email Server
Status: Maintenance complete
Friday, May 7, 2004, 5-11 p.m - System down for scheduled maintenance. All emails sent to students while it is down will be delivered once the system is back up.
WebAdvisor
Status: Resolved
Monday, April 19, 2004 - Performance problem with online registration system caused by a corrupted file (not student data file, but a system file). The corruption repaired, and a mechanism to prevent a recurrence implemented. For additional or technical information, contact Michael Quiner, Director of Administrative Technology.
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