Whitman College Technologoy Services. We manage and support College's shared technology resources. See our Web page About WCTS

Our main office and Help Desk are located in Olin 168, with several other offices around campus. WCTS maintain an extensive web site that includes everything from information about the staff and technology-related College policies, to detailed instructions for using many of the technology resources and software on campus. We encourage you to browse our site at http://wcts.whitman.edu

If you have a problem or general question about your computer or software, or if you aren't sure who to ask call the WCTS Help Desk at 527-4976 (x4976 spells "gyro"). You can also email helpdesk@whitman.edu. The Help Desk consultant will either answer your question or forward your inquiry to the subject expert. You may also submit a Service Request online any time via our web site at http://webapp.whitman.edu/wcts/.

If you are an administrative user and have questions about computer upgrades, hardware purchasing or software please contact Michael Quiner, Director of Administrative Technology at x4975 or quinerm@whitman.edu. If you are from an academic office, contact Shannon Callister, Director of IT Services at x4948 or callissb@whitman.edu.

First make sure that your supervisor has submitted a request for new account. All staff members receive two accounts, an email account and a campus network account. Once your account is created, you must visit https://secureserver.whitman.edu/activate to activate your accounts. If you have questions, contact the Help Desk (x4976) or visit the Whitman College Technology Services (WCTS) office in 168 Olin Hall for information about accessing and using your accounts.

Your office computer will be running either WindowsXP Professional, or Mac OSX.

If you have an Windows computer, you are required to "log on" to get to the resources on your computer or the network. You must use the username and password provided when you activated your computing account. This username and password are 'case sensitive' so capital letters must be entered as capitals. If you do not remember this password, contact the Help Desk (x4976) for assistance in resetting your password. This log on process will also be required to access lab, library, and many smart classroom computers.

Most people obtain either DSL or Cable Modem to connect to the Net and Whitman College.

We also have a pool of six 33.6kbps modems that can be used free of charge to connect to the campus network. However, these are very very slow. To connect via modem, you must first request a remote access account via a web-based request form at https://secureserver.whitman.edu/dialin/.

No, WCTS does not provide support for personally-owned equipment, whether located in your home or on campus. We are responsible for the repair and maintenance of College-owned equipment that is part of the WCTS inventory.

Staff can purchase Dell and Apple computers directly from manufacturers at educational pricing over their Web sites. Go to http://wcts.whitman.edu/dell-educationorders/ for information about ordering from Dell, and to Apple Store for Education to purchase from Apple. You can purchase by credit card or check, and have the merchandise sent directly to you.

Yes, WCTS supports all College-owned equipment that is purchased and installed by WCTS. We also support equipment purchased by your department, if it is purchased either through, or in consultation with WCTS, and is included in the College's equipment inventory. We do not guarantee support for all types and brands of equipment, which is why it is important to check with us to see if the specific brand or piece of equipment you are thinking of purchasing is something we are able to support.

WCTS provides full support for Whitman's "Standard Software Package", when installed on College-owned computers. Supported software includes the Microsoft Office Suite (Word, Excel, Powerpoint), as well as a large collection of additional software packages. Contact the Help Desk if you need information about availability and support for specialized software applications.

Scanners are available in numerous locations around campus, including the WCTS training room (180 Olin) which is available for you as a workspace when workshops are not in session. General access scanners are located in the Olin computer lab (165 Olin), Maxey lab (107 Maxey), Science 127, and the Hunter Multimedia lab. Hunter also offers access to more advanced equipment such as slide scanners, film printers, CD burners, and video editing (see the WCTS packet for details). Some departments have equipment such as scanners and specialized printers available in departmental labs as well. Contact the WCTS Helpdesk if you need information about equipment availability

Equipment is on a four year replacement cycle. You will be contacted when your machine is slated for replacement. If you have concerns or computer needs, talk to Michael Quiner, he can tell you more about procedures for requesting equipment.

Yes. WCTS maintains a small pool of Macintosh osX and Windows XP loaner laptops." They are available for short term (less than 2 weeks) checkout for Whitman-related use, on a "first-reserve, first-pickup" basis. Contact Ronnelle Partlow in WCTS (x5415) or the Help Desk (x4976) to request a laptop loan.

WCTS offers training workshops on a regular basis. The workshop schedule is on-line through the WCTS web page at http://wcts.whitman.edu/training/. You can register for workshops, or arrange for individual one-on-one consultation.

Some phone lines on campus are 'analog' lines, which are safe for a modem or fax machine. Most, however, are 'digital' and cannot be used without damage to your equipment. Contact Mike Hubbard (x4705 or email hubbard@whitman.edu).