According to our statistics, the Help Desk received 2259 help requests from October 1 to the middle of February. On average, about 27 requests for assistance are placed every day. Of these, about 60% are completed within the same day.
We are also tracking the types of calls we receive; the purpose is to identify those questions most often asked. If there are issues that are asked frequently, we will include them on our Web page as Frequently Asked Questions, as well as focus our training resources more effectively.
By asking for assistance through the help desk, you are ensuring that someone from WCTS will be aware of your request and helping the technology staff serve you in the most efficient way possible. The help desk also gives the Whitman community a contact point to check on any work request and find out the status of the request. Users should feel free to contact the help desk or Rich Hinz, Director of User Services, with any questions or concerns relating to requests for assistance.
The Help Desk is located in the main Technology Services Office on the first floor of Olin (Room 168). To get assistance by phone, call campus extension x4799. If it's after hours, or the request is not urgent, we encourage you to use our web-based Service Request Form located at:
